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In search of patterns among travellers' hotel ratings in TripAdvisor · Study

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ArticleIn search of patterns among travellers' hotel ratings in TripAdvisor

Snehasish Banerjee2015

Article2015

In search of patterns among travellers' hotel ratings in TripAdvisor

Snehasish Banerjee · Alton Y.K. Chua

316 citations·0/0 files stored·Tourism Management

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Digital Marketing and Social Media Diverse Aspects of Tourism Research Customer Service Quality and Loyalty

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References

1996Structural Equation Modeling: Concepts, Issues, and Applications.2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?2008Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach 1995Structural equation models with nonnormal variables: Problems and remedies.1991Image Differences between Prospective, First-Time, and Repeat Visitors to the Lower Rio Grande Valley 2005Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study 2014Motivations for sharing tourism experiences through social media

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2016Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews 2019Market segmentation and travel choice prediction in Spa hotels through TripAdvisor’s online reviews 2019Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels 2017

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Details

Year2015

Typearticle

Published2015-10-08

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations316

Files0 public / 0

ShelfDigital Marketing and Social Media

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doi10.1016/j.tourman.2015.09.020

openalex_workW1885495643

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How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers’ travel experience

2019The differences in hotel selection among various types of travellers: A comparative analysis with a useful bounded rationality behavioural decision support model

2019Enhancing the Helpfulness of Online Consumer Reviews: The Role of Latent (Content) Factors

2018The role of emotions and conflicting online reviews on consumers' purchase intentions

2017The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity