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In search of patterns among travellers' hotel ratings in TripAdvisor

16 references·16 citing·48 second hopsampled

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References

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1987

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Moments of Truth

614 cited

1982Perceived changes in holiday destinations457 cited

2008What Motivates Consumers to Write Online Travel Reviews?452 cited

Cited by

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2019Market segmentation and travel choice prediction in Spa hotels through TripAdvisor’s online reviews262 cited
2019Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels254 cited
2017How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers’ travel experience226 cited
2019The differences in hotel selection among various types of travellers: A comparative analysis with a useful bounded rationality behavioural decision support model202 cited
2019Enhancing the Helpfulness of Online Consumer Reviews: The Role of Latent (Content) Factors189 cited
2018The role of emotions and conflicting online reviews on consumers' purchase intentions183 cited
2017The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity164 cited
2018Who will attract you? Similarity effect among users on online purchase intention of movie tickets in the social shopping context158 cited
2020“How was your meal?” Examining customer experience using Google maps reviews150 cited
2018Online reviews: Differences by submission device144 cited
2016Are customers’ reviews creating value in the hospitality industry? Exploring the moderating effects of market positioning136 cited
2021What is the impact of service quality on customers’ satisfaction during COVID-19 outbreak? New findings from online reviews analysis87 cited
2018The role of trip purpose and hotel star rating on guests’ satisfaction and WOM80 cited
2021The impact of COVID-19 on hotel customer satisfaction: evidence from Beijing and Shanghai in China73 cited
2022Does hotel customer satisfaction change during the COVID-19? A perspective from online reviews70 cited