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Influence of Service Quality and Customer Satisfaction and Loyalty Trust Foreign Tourists Visit the Attractions in East Java Indonesia

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References

1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
1993Factors Affecting Trust in Market Research Relationships3,649 cited
1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
2012Metode Penelitian Bisnis1,214 cited
2006Metode Penelitian Manajemen : Pedoman Penelitian untuk Penulisan Skripsi Tesis dan Desrtasi Ilmu Manajemen147 cited
1999LOYALITAS PELANGGAN: SEBUAH KAJIAN KONSEPTUAL SEBAGAI PANDUAN BAGI PENELITI146 cited

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