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The relationship between attitude toward using and customer satisfaction with mobile application services
16 references·16 citing·18 second hopsampled
The relationship between attitude toward using and customer satisfaction with mobile application services (2015)The relationship between attitude toward …Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Technology Acceptance Model 3…Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Consumer Acceptance of Electr…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Extending the TAM for a World-Wide-Web context (2001)Extending the TAM for a World…A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A Theoretical Extension of th…Understanding Information Technology Usage: A Test of Competing Models (1995)Understanding Information Tec…Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 (1992)Extrinsic and Intrinsic Motiv…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Intrinsic Motivation and Self-Determination in Human Behavior (1988)Intrinsic Motivation and Self…Intrinsic Motivation and Self-Determination in Human Behavior (1985)Intrinsic Motivation and Self…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Internet banking adoption under Technology Acceptance Model—Evidence from Cambodian users (2022)Internet banking adoption und…Predicting repeat usage intention towards O2O food delivery: extending UTAUT2 with user gratifications and bandwagoning (2021)Predicting repeat usage inten…Marketing research on Mobile apps: past, present and future (2021)Marketing research on Mobile …Influence of Perceived Interactivity on Continuous Use Intentions on the Danmaku Video Sharing Platform: Belongingness Perspective (2021)Influence of Perceived Intera…Application of stacking ensemble machine learning algorithm in predicting the cost of highway construction projects (2021)Application of stacking ensem…Examining Customers’ Continuance Intentions towards E-wallet Usage: The Emergence of Mobile Payment Acceptance in Vietnam (2020)Examining Customers’ Continua…Evaluating If Trust and Personal Information Privacy Concerns Are Barriers to Using Health Insurance That Explicitly Utilizes AI (2020)Evaluating If Trust and Perso…What drives customer satisfaction and word of mouth in mobile commerce services? A UTAUT2-based analytical approach (2019)What drives customer satisfac…Sustainable Service Quality and Customer Loyalty: The Role of Customer Satisfaction and Switching Costs in the Pakistan Cellphone Industry (2019)Sustainable Service Quality a…Information privacy in e-service: Effect of organizational privacy assurances on individual privacy concerns, perceptions, trust and self-disclosure behavior (2019)Information privacy in e-serv…Technology as a Double-Edged Sword: From Behavior Prediction with UTAUT to Students’ Outcomes Considering Personal Characteristics (2018)Technology as a Double-Edged …Service mobile apps: a millennial generation perspective (2018)Service mobile apps: a millen…Consumer-based brand equity (CBBE) and the role of social media communications: Qualitative findings from the Malaysian automotive industry (2018)Consumer-based brand equity (…What drives users’ intentions to purchase a GPS Navigation app (2017)What drives users’ intentions…Factors influencing consumers’ attitude towards adoption and continuous use of mobile applications: a conceptual model (2017)Factors influencing consumers…E-grocery supply chain management enabled by mobile tools (2017)E-grocery supply chain manage…Self-efficacy mechanism in human agency. (1982)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The theory of planned behavior (1991)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)From Intentions to Actions: A Theory of Planned Behavior (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions (2000)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1985Intrinsic Motivation and Self-Determination in Human Behavior26,744 cited
  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
  • 1988Intrinsic Motivation and Self-Determination in Human Behavior15,312 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1995Understanding Information Technology Usage: A Test of Competing Models8,810 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 2008Technology Acceptance Model 3 and a Research Agenda on Interventions8,138 cited
  • 1992Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 16,231 cited
  • 2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model

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5,710 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 2001Extending the TAM for a World-Wide-Web context3,801 cited
  • Cited by

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    • 2017Factors influencing consumers’ attitude towards adoption and continuous use of mobile applications: a conceptual model90 cited
    • 2018Service mobile apps: a millennial generation perspective90 cited
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    • 2021Application of stacking ensemble machine learning algorithm in predicting the cost of highway construction projects82 cited
    • 2022Internet banking adoption under Technology Acceptance Model—Evidence from Cambodian users76 cited
    • 2019Sustainable Service Quality and Customer Loyalty: The Role of Customer Satisfaction and Switching Costs in the Pakistan Cellphone Industry72 cited
    • 2021Influence of Perceived Interactivity on Continuous Use Intentions on the Danmaku Video Sharing Platform: Belongingness Perspective71 cited
    • 2017What drives users’ intentions to purchase a GPS Navigation app68 cited
    • 2018Technology as a Double-Edged Sword: From Behavior Prediction with UTAUT to Students’ Outcomes Considering Personal Characteristics64 cited
    • 2021Predicting repeat usage intention towards O2O food delivery: extending UTAUT2 with user gratifications and bandwagoning57 cited
    • 2018Consumer-based brand equity (CBBE) and the role of social media communications: Qualitative findings from the Malaysian automotive industry52 cited
    • 2017E-grocery supply chain management enabled by mobile tools41 cited