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MEASURING QUALITY IN SOCIAL CARE SERVICES: THEORY AND PRACTICE
16 references·1 citing·49 second hop
MEASURING QUALITY IN SOCIAL CARE SERVICES: THEORY AND PRACTICE (2010)MEASURING QUALITY IN SOCIAL CARE SERVICES…Matching Resources to Needs in Community Care (2018)Matching Resources to Needs i…Putting people first: a shared vision and commitment to the transformation of adult social care (2012)Putting people first: a share…Caring for and caring about: Disentangling the caregiver effect and the family effect (2010)Caring for and caring about: …Modelling The Effect of Pupil Mobility on School Differences in Educational Achievement (2007)Modelling The Effect of Pupil…How Do Performance Indicators Add Up? An Examination of Composite Indicators in Public Services (2007)How Do Performance Indicators…The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration (2005)The Dilemma of the Unsatisfie…Economic Appraisal of Public Health Interventions (2005)Economic Appraisal of Public …Handbook of public administration (2004)Handbook of public administra…Outcomes–Based Performance Management in the Public Sector: Implications for Government Accountability and Effectiveness (2002)Outcomes–Based Performance Ma…Concepts and Indicators of Local Authority Performance: An Evaluation of the Statutory Frameworks in England and Wales (2002)Concepts and Indicators of Lo…Income and health: the time dimension (2001)Income and health: the time d…Using randomized controlled trials to evaluate socially complex services: problems, challenges and recommendations (2000)Using randomized controlled t…Governance and Performance: New Perspectives (2000)Governance and Performance: N…Social determinants of health--socioeconomic status, social class, and ethnicity. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2004Handbook of public administration728 cited
  • 2001Income and health: the time dimension683 cited
  • 2002Outcomes–Based Performance Management in the Public Sector: Implications for Government Accountability and Effectiveness507 cited
  • 2002Concepts and Indicators of Local Authority Performance: An Evaluation of the Statutory Frameworks in England and Wales331 cited
  • 2012Putting people first: a shared vision and commitment to the transformation of adult social care321 cited
  • 2000Governance and Performance: New Perspectives277 cited
  • 2010Caring for and caring about: Disentangling the caregiver effect and the family effect231 cited
  • 1995Social determinants of health--socioeconomic status, social class, and ethnicity.208 cited
  • 2005The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration194 cited
  • 1984The Economics of Social Care143 cited
  • 2018Matching Resources to Needs in Community Care134 cited
  • 2000Using randomized controlled trials to evaluate socially complex services: problems, challenges and recommendations119 cited
  • 2005Economic Appraisal of Public Health Interventions104 cited

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2007
How Do Performance Indicators Add Up? An Examination of Composite Indicators in Public Services
93 cited
  • 2007Modelling The Effect of Pupil Mobility on School Differences in Educational Achievement89 cited
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    • 2018Ofsted and Children’s Services: What Performance Indicators and Other Factors Are Associated with Better Inspection Results?12 cited