References

• 1968The Discovery of Grounded Theory: Strategies for Qualitative Research.46,361 cited
• 1997Image repair discourse and crisis communication1,401 cited
• 1995Accounts, excuses, and apologies: a theory of image restoration strategies872 cited
• 2011Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media785 cited
• 1973They spoke in defense of themselves: On the generic criticism of apologia529 cited
• 1962The Rhetoric of Religion: Studies in Logology451 cited
• 2011How publics respond to crisis communication strategies: The interplay of information form and source383 cited
• 2011How organizations framed the 2009 H1N1 pandemic via social and traditional media: Implications for U.S. health communicators252 cited
• 1994AT&T: “Apologies are not enough”190 cited
• 1997Hugh Grant's image restoration discourse: An actor apologizes175 cited
• 1982Kategoria and apologia: On their rhetorical criticism as a speech set163 cited
• 2012Sports fans as crisis communicators on social media websites148 cited
• 1994The Tonya Harding controversy: An analysis of image restoration strategies146 cited
• 2002Blowout!: Firestone’s image restoration campaign117 cited