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CSR and service quality in nonprofit organizations: the case of a performing arts association
16 references·0 citing·40 second hop
CSR and service quality in nonprofit organizations: the case of a performing arts association (2014)CSR and service quality in nonprofit orga…Designing and Conducting Mixed Methods Research (2007)Designing and Conducting Mixe…Confirmatory factor analysis for applied research (2007)Confirmatory factor analysis …Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Basics of Qualitative Research: Grounded Theory Procedures and Techniques (1993)Basics of Qualitative Researc…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Case Study Research: Design and Methods (1991)Case Study Research: Design a…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Weighted kappa: Nominal scale agreement provision for scaled disagreement or partial credit. (1968)Weighted kappa: Nominal scale…A Coefficient of Agreement for Nominal Scales (1960)A Coefficient of Agreement fo…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Coefficient Alpha and the Internal Structure of Tests (1951)The critical incident technique. (1954)Handbook of Industrial and Organizational Psychology. (1977)The Effect of a Market Orientation on Business Profitability (1990)\nThe use of partial least squares path modeling in international marketing (2009)Reliability of Content Analysis: The Case of Nominal Scale Coding (1955)The Measurement of Observer Agreement for Categorical Data (1977)Interrater reliability: the kappa statistic (2012)Systematic review of research on artificial intelligence applications in higher education – where are the educators? (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)When to use and how to report the results of PLS-SEM (2018)Simultaneous Factor Analysis in Several Populations (1971)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)Toward a Definition of Mixed Methods Research (2007)Thematic analysis of qualitative research data: Is it as easy as it sounds? (2018)A Concise Introduction to Mixed Methods Research (2021)Theory Building From Cases: Opportunities And Challenges (2007)Document Analysis as a Qualitative Research Method (2009)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)Narrative configuration in qualitative analysis (1995)Critical Race Methodology: Counter-Storytelling as an Analytical Framework for Education Research (2002)Understanding Reliability and Validity in Qualitative Research (2015)
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References

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  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
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  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
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  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1968Weighted kappa: Nominal scale agreement provision for scaled disagreement or partial credit.

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8,789 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,528 cited
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