References

• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 1985Measuring the Involvement Construct6,012 cited
• 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
• 1983Mood, misattribution, and judgments of well-being: Informative and directive functions of affective states.4,951 cited
• 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
• 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
• 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
• 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
• 1998Customer Satisfaction and Word of Mouth2,105 cited
• 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
• 1987Sex differences in unipolar depression: Evidence and theory.2,001 cited
• 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
• 1993Price Perceptions and Consumer Shopping Behavior: A Field Study1,774 cited
• 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited