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Improving Production with Process Value Analysis; the Foundation for Activity Based Costing
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Improving Production with Process Value Analysis; the Foundation for Activity Based Costing (1990)Improving Production with Process Value A…Controlling der Kundenintegration (2006)Controlling der Kundenintegra…How to Design a Service (1982)Business process improvement (1991)Blueprinting the service company (2002)Leistungslehre und Service-Dominant Logic for Marketing — ein kritischer Vergleich (2008)
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  • 2006Controlling der Kundenintegration8 cited

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