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Research Note—Migration of Service to the Internet: Evidence from a Federal Natural Experiment
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Empirical Evidence from a Call Center (2011)Does the Web Reduce Customer …Conceptualizing and Testing a Social Cognitive Model of the Digital Divide (2010)Conceptualizing and Testing a…Addressing Digital Inequality for the Socioeconomically Disadvantaged Through Government Initiatives: Forms of Capital That Affect ICT Utilization (2010)Addressing Digital Inequality…Competition Between Local and Electronic Markets: How the Benefit of Buying Online Depends on Where You Live (2008)Competition Between Local and…Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking (2007)Customer Efficiency, Channel …The Personal Computer and Entrepreneurship (2006)The Personal Computer and Ent…The Digital Divide: Current and Future Research Directions (2005)The Digital Divide: Current a…Evidence on Learning and Network Externalities in the Diffusion of Home Computers (2002)Evidence on Learning and Netw…Customer Efficiency (2002)Customer EfficiencyThe fleeting effect of advertising (1990)The fleeting effect of advert…Technology and Capital Formation (1989)Technology and Capital Format…The Interpretation and Estimation of Cobb-Douglas Functions (1968)The Interpretation and Estima…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)User Acceptance of Information Technology: Toward A Unified View1 (2003)Understanding the complexity of electronic government: Implications from the digital divide literature (2008)The digital divide has grown old: Determinants of a digital divide among seniors (2014)Self-efficacy: Toward a unifying theory of behavioral change. 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References

  • 2005The Digital Divide: Current and Future Research Directions770 cited
  • 2010Conceptualizing and Testing a Social Cognitive Model of the Digital Divide581 cited
  • 2008Competition Between Local and Electronic Markets: How the Benefit of Buying Online Depends on Where You Live560 cited
  • 2002Evidence on Learning and Network Externalities in the Diffusion of Home Computers410 cited
  • 1968The Interpretation and Estimation of Cobb-Douglas Functions379 cited
  • 1989Technology and Capital Formation228 cited
  • 2002Customer Efficiency190 cited
  • 2010Addressing Digital Inequality for the Socioeconomically Disadvantaged Through Government Initiatives: Forms of Capital That Affect ICT Utilization180 cited
  • 2007Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking133 cited
  • 2006The Personal Computer and Entrepreneurship114 cited
  • 2011Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center84 cited
  • 2011Newspaper Reports and Consumer Choice: Evidence from the Do Not Call Registry37 cited
  • 1990The fleeting effect of advertising36 cited

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