SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer service quality at selected commercial health and fitness centres in KwaZulu-Natal
16 references·0 citing·36 second hop
Customer service quality at selected commercial health and fitness centres in KwaZulu-Natal (2009)Customer service quality at selected comm…Service marketing : people, technology, strategy (2011)Service marketing : people, t…Brewing service quality in higher education (2008)Brewing service quality in hi…Why build a customer relationship management capability? (2007)Why build a customer relation…Prioritizing service quality dimensions (2007)Prioritizing service quality …Marketing Management (12th Edition) (2007)Marketing Management (12th Ed…Marketing introduction (2007)Marketing introductionEffects of service quality dimensions on behavioural purchase intentions (2007)Effects of service quality di…Managing customer expectations in the service encounter (2004)Managing customer expectation…Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…Service Management -Operations Strategy, and Information Technology- A. Fitzsimmons & Mona J. Fitzsimmons 지음 McGraw-Hill Inc, 2001 (2002)Service Management -Operation…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…QUESC: An Instrument for Assessing the Service Quality of Sport Centers in Korea (1995)QUESC: An Instrument for Asse…Consumers and Services (1994)Consumers and ServicesMarketing Services: Competing Through Quality (1992)Marketing Services: Competing…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Coefficient Alpha and the Internal Structure of Tests (1951)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Firm Resources and Sustained Competitive Advantage (1991)Service Quality in Multichannel Services Employing Virtual Channels (2006)Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2013)The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image (2016)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)The Critical Incident Technique in Service Research (2004)A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go (2005)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A case for service systems engineering (2003)The Labor Illusion: How Operational Transparency Increases Perceived Value (2011)A Meta‐Analytic Structural Model of Dispositonal Affectivity and Emotional Labor (2012)Customer satisfaction and its measurement in hospitality enterprises (1999)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)The evolution of the intellectual structure of operations management—1980–2006: A citation/co‐citation analysis (2008)Consumers’ responses to ambivalent online hotel reviews: The role of perceived source credibility and pre-decisional disposition (2010)The Mediating Effect of Place Attachment on the Relationship between Festival Satisfaction and Loyalty to the Festival Hosting Destination (2012)What drives purchase intention for paid mobile apps? – An expectation confirmation model with perceived value (2014)Revised importance–performance analysis: three-factor theory and benchmarking (2007)Effects of interaction and entrepreneurial orientation on organizational performance: Insights into market driven and market driving (2012)Service Quality Measurements: A Review (2015)Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions (2009)Tourist Perceived Value, Relationship to Satisfaction, and Behavioral Intentions (2013)The Influence of Brand Awareness, Brand Image, and Brand Trust on Brand Loyalty (2020)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,063 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,086 cited
  • 2007Marketing Management (12th Edition)1,026 cited
  • 2007Why build a customer relationship management capability?524 cited
  • 2011Service marketing : people, technology, strategy342 cited
  • 2007Marketing introduction301 cited
  • 2002Service Management -Operations Strategy, and Information Technology- A. Fitzsimmons & Mona J. Fitzsimmons 지음 McGraw-Hill Inc, 2001248 cited
  • 1995QUESC: An Instrument for Assessing the Service Quality of Sport Centers in Korea204 cited
  • 2004Managing customer expectations in the service encounter185 cited
  • 2007Prioritizing service quality dimensions179 cited
  • 2007Effects of service quality dimensions on behavioural purchase intentions142 cited
  • 1994Consumers and Services141 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2008Brewing service quality in higher education134 cited
  • Cited by

    No citing works inside the corpus for this window.