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ArticleGoing the extra mile

Alan J. Dubinsky2002

Article2002

Going the extra mile

Alan J. Dubinsky · Steven J. Skinner

83 citations·0/0 files stored·Industrial Marketing Management

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Employee Performance and Motivation Customer Service Quality and Loyalty Job Satisfaction and Organizational Behavior

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References

1978Social Learning Theory.1993Organizational culture and leadership 1987Leadership and Performance beyond Expectations 1975Development of the Job Diagnostic Survey.1974Organizational commitment, job satisfaction, and turnover among psychiatric technicians.1963Towards an understanding of inequity.1985Toward a consensual structure of mood.1986Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness

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Year2002

Typearticle

Published2002-10-01

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations83

Files0 public / 0

ShelfEmployee Performance and Motivation

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doi10.1016/s0019-8501(02)00179-7

openalex_workW194425666

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