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Fidélisation et fidélité dans l’hôtellerie : une comparaison franco-slovaque
16 references·0 citing·45 second hopsampled
Fidélisation et fidélité dans l’hôtellerie : une comparaison franco-slovaque (2015)Fidélisation et fidélité dans l’hôtelleri…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Earning the Right to Indulge: Effort as a Determinant of Customer Preferences toward Frequency Program Rewards (2002)Earning the Right to Indulge:…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France (2001)The impact of switching costs…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)On the Profitability of Long-…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Generalizations about trust in marketing channel relationships using meta-analysis (1998)Generalizations about trust i…The evolution of relationship marketing (1995)The evolution of relationship…The Comparative Advantage Theory of Competition (1995)The Comparative Advantage The…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Do Norms Matter in Marketing Relationships? (1992)Do Norms Matter in Marketing …Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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(1976)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)A resource‐based view of the firm (1984)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Corporate reputation and sustained superior financial performance (2002)Firm resources and sustained competitive advantage (2004)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)External Control of Organizations: Resource Dependence Perspective (2011)The Nature of the Firm (1937)The Economics of Organization: The Transaction Cost Approach (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Evolving to a New Dominant Logic for Marketing (2003)Institutions and axioms: an extension and update of service-dominant logic (2015)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)The cornerstones of competitive advantage: A resource‐based view (1993)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)
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References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 1995The Comparative Advantage Theory of Competition2,727 cited
  • 1992Do Norms Matter in Marketing Relationships?2,412 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 2000On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing1,364 cited
  • 1995The evolution of relationship marketing1,033 cited
  • 1998Generalizations about trust in marketing channel relationships using meta-analysis890 cited
  • 2001The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France

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885 cited
  • 2002Earning the Right to Indulge: Effort as a Determinant of Customer Preferences toward Frequency Program Rewards835 cited
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