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Real Estate Brokerage Service Quality: An Examination
3 references·8 citing·32 second hop
Real Estate Brokerage Service Quality: An Examination (1994)Real Estate Brokerage Service Quality: An…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Service Quality Determinants and Effectiveness in the Real Estate Brokerage Industry (1988)Service Quality Determinants …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Review of Service Quality Research in Real Estate (2010)A Review of Service Quality R…Switching behaviour in property related professional services (2009)Switching behaviour in proper…Assessment of Property Management Service Quality of Purpose Built Office Buildings (2009)Assessment of Property Manage…An investigation of real estate agent service to home sellers: Relevant factors and attributions (2006)An investigation of real esta…Developing marketing strategies for green grocers: An application of SERVQUAL (2005)Developing marketing strategi…Improving customer service in the real estate industry: A property selection model using Taguchi loss functions (2002)Improving customer service in…Total Quality Management and Residential Real Estate Agency Issues (2000)Total Quality Management and …Assessment of Real Estate Brokerage Service Quality with a Practicing Professional's Instrument (2000)Assessment of Real Estate Bro…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Breaking Free from Product Marketing (1977)Problems and Strategies in Services Marketing (1985)Assessing Service Quality as an Effective Management Tool: The Case of the Airline Industry (1994)What Do We Know About Real Estate Brokerage? (2000)GPTCCC: An instrument for measuring group package tour service (2006)Coefficient Alpha and the Internal Structure of Tests (1951)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A Service Quality Improvement Dynamic Decision Support System for Refurbishment Contractors (2007)Determinants of satisfaction amongst tenants of UK offices (2016)An Attributional Theory of Motivation and Emotion (1986)How to use qualitative methods in evaluation (1987)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Qualitative Data Analysis: An Expanded Sourcebook (1994)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Impact of Service Quality on Business Performance in Qatar-Based Hotels: An Empirical Study (2016)Preliminary framework to manage tenant satisfaction in facilities management service encounters (2018)Advertising as Information (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Measuring Service Quality: A Reexamination and Extension (1992)Satisfaction: a behavioral perspective on the consumer (2010)Evaluating Product Quality: An Application of the Taguchi Quality Loss Concept (1992)Buyer Search Duration in the Residential Real Estate Market: The Role of the Real Estate Agent (1995)Cognitive Moral Development and Real Estate Practitioners (2000)Application of Taguchi loss functions for supplier selection (2009)A measurement model for service capability from the customer perspective (2012)An integrated Taguchi loss function–fuzzy cognitive map–MCGP with utility function approach for supplier selection problem (2018)Delivering quality service: balancing customer perceptions and expectations (1990)Refinement and reassessment of the SERVQUAL scale. (1991)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Service Quality Determinants and Effectiveness in the Real Estate Brokerage Industry99 cited

Cited by

  • 2002Improving customer service in the real estate industry: A property selection model using Taguchi loss functions47 cited
  • 2009Assessment of Property Management Service Quality of Purpose Built Office Buildings42 cited
  • 2000Assessment of Real Estate Brokerage Service Quality with a Practicing Professional's Instrument33 cited
  • 2010A Review of Service Quality Research in Real Estate22 cited
  • 2006An investigation of real estate agent service to home sellers: Relevant factors and attributions20 cited
  • 2009Switching behaviour in property related professional services18 cited
  • 2005Developing marketing strategies for green grocers: An application of SERVQUAL18 cited
  • 2000Total Quality Management and Residential Real Estate Agency Issues12 cited

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