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It’s all relative: how customer-perceived competitive advantage influences referral intentions
16 references·2 citing·38 second hop
It’s all relative: how customer-perceived competitive advantage influences referral intentions (2014)It’s all relative: how customer-perceived…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…The use of logit and probit models in strategic management research: Critical issues (2007)The use of logit and probit m…Human Brands: Investigating Antecedents to Consumers’ Strong Attachments to Celebrities (2006)Human Brands: Investigating A…Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing Context (2005)Spreading the Word: Investiga…Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Understanding the Effect of C…Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations (2000)Relationship Marketing Activi…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Customer Satisfaction and Word of Mouth (1998)Customer Satisfaction and Wor…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Context-Dependent Preferences (1993)Context-Dependent PreferencesConsumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Assessing Advantage: A Framew…Impression Management: The Self-Concept, Social Identity, and Interpersonal Relations. 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(1990)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A Theory of the Allocation of Time (1965)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advances in Consumer Research (2025)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)A resource‐based view of the firm (1984)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: Antecedents and Consequences (1993)External Control of Organizations: Resource Dependence Perspective (2011)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Limited-Dependent and Qualitative Variables in Econometrics (1983)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Using Online Conversations to Study Word-of-Mouth Communication (2004)What Makes Online Content Viral? (2011)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Ego depletion: Is the active self a limited resource? (1998)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)
this work references cited by second hop

References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,837 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,900 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,677 cited
  • 1988Assessing Advantage: A Framework for Diagnosing Competitive Superiority2,660 cited
  • 1998Customer Satisfaction and Word of Mouth2,111 cited
  • 1981Impression Management: The Self-Concept, Social Identity, and Interpersonal Relations.2,062 cited
  • 2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development1,530 cited
  • 2007The use of logit and probit models in strategic management research: Critical issues1,516 cited
  • 1993Context-Dependent Preferences1,305 cited
  • 2006Human Brands: Investigating Antecedents to Consumers’ Strong Attachments to Celebrities1,160 cited

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2005
Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing Context
1,152 cited
  • 2000Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations1,091 cited
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    • 2015Performance evaluation of a petrol station queuing system: A simulation-based design of experiments study30 cited
    • 2023A relationship marketing perspective on delight, its antecedents and outcomes in a banking context17 cited