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Drivers of upward and downward migration: An empirical investigation among theatregoers

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References

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1999

The Dark Side of Long-Term Relationships in Marketing Services

596 cited

1999A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction556 cited

2001The Role of Price Perceptions in an Integrated Model of Behavioral Intentions535 cited

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