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Purchase decision-making within professional consumer services
16 references·8 citing·49 second hop
Purchase decision-making within professional consumer services (2007)Purchase decision-making within professio…Advances in Consumer Research (2025)Advances in Consumer ResearchCustomer Participation in Services Production and Delivery (2012)Customer Participation in Ser…Contemporary marketing practices of consumer and business‐to‐business firms: how different are they? (2001)Contemporary marketing practi…The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services (1999)The impact of communication e…Professional as Agent: Knowledge Asymmetry in Agency Exchange (1997)Professional as Agent: Knowle…Organizational buying behavior: Toward an integrative framework (1996)Organizational buying behavio…Rational choice in an uncertain world (1990)Rational choice in an uncerta…Organization and Customer: Managing Design and Coordination of Services (1989)Organization and Customer: Ma…BOUNDED RATIONALITY, AMBIGUITY, AND THE ENGINEERING OF CHOICE (1988)BOUNDED RATIONALITY, AMBIGUIT…Models of Cooperative Group Decision-Making and Relative Influence: An Experimental Investigation of Family Purchase Decisions (1987)Models of Cooperative Group D…The Industrial/Consumer Marketing Dichotomy: A Case of Insufficient Justification (1984)The Industrial/Consumer Marke…An Interaction Framework of Consumer Decision Making (1983)An Interaction Framework of C…Industrial marketing strategy (1980)Industrial marketing strategyA Contingency Model for the Selection of Decision Strategies (1978)A Contingency Model for the S…Professionalization and Bureaucratization (1968)Professionalization and Burea…Industrial buying and creative marketing (1967)Industrial buying and creativ…Customer involvement in co-development: problem-solving and decision-making in new product development (2024)Customer involvement in co-de…The impact of country of origin on consumer purchase decision of luxury vs. fast fashion: case of Saudi female consumers (2023)The impact of country of orig…Factors influencing buying behavior of Lebanese consumers towards fashion brands during economic crisis: A qualitative study (2022)Factors influencing buying be…Preferences of Different Target Groups of Consumers in Case of Furniture Purchase (2020)Preferences of Different Targ…Perceived trustworthiness in using B2B digital services (2019)Perceived trustworthiness in …Thinking outside the box: a neuroscientific perspective on trust in B2B relationships (2018)Thinking outside the box: a n…An agency theory scale for financial services (2015)An agency theory scale for fi…Upselling or Upsetting? Studies on the Behavioral Consequences of Upsell Offers in Service Encounters (2012)Upselling or Upsetting? Studi…A BEHAVIORAL MODEL OF RATIONAL CHOICE (1955)The social psychology of organizing (1969)Judgment under Uncertainty: Heuristics and Biases (1975)The Framing of Decisions and the Psychology of Choice (1981)Culture in Action: Symbols and Strategies (1986)International Norm Dynamics and Political Change (1998)Developing Buyer-Seller Relationships (1987)Alliances in Industrial Purchasing: The Determinants of Joint Action in Buyer-Supplier Relationships (1990)Why we buy what we buy: A theory of consumption values (1991)Buyer perceptions of supply disruption risk: A behavioral view and empirical assessment (2009)Brand awareness in business markets: When is it related to firm performance? (2010)The future of B2B marketing theory: A historical and prospective analysis (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Commitment-Trust Theory of Relationship Marketing (1994)Customer loyalty to content‐based Web sites: the case of an online health‐care service (2004)Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs (2005)Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment (2010)Exchange and Power in Social Life (2017)The Principles of Psychology (1891)Judgment under Uncertainty: Heuristics and Biases (1974)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Self-Efficacy: A Theoretical Analysis of Its Determinants and Malleability (1992)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Economic Action and Social Structure: The Problem of Embeddedness (1985)An institutional perspective on performance measurement and management in the ‘new public sector’ (2000)Examining the Human Resource Architecture: The Relationships Among Human Capital, Employment, and Human Resource Configurations (2002)The Autonomy Paradox: The Implications of Mobile Email Devices for Knowledge Professionals (2013)An Inquiry into the Nature and Causes of the Wealth of Nations (1776)Markets and Hierarchies: Analysis and Antitrust Implications. 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References

  • 2025Advances in Consumer Research13,264 cited
  • 1988BOUNDED RATIONALITY, AMBIGUITY, AND THE ENGINEERING OF CHOICE1,693 cited
  • 1968Professionalization and Bureaucratization1,252 cited
  • 1967Industrial buying and creative marketing994 cited
  • 1978A Contingency Model for the Selection of Decision Strategies920 cited
  • 1999The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services652 cited
  • 1997Professional as Agent: Knowledge Asymmetry in Agency Exchange603 cited
  • 1989Organization and Customer: Managing Design and Coordination of Services435 cited
  • 1996Organizational buying behavior: Toward an integrative framework374 cited
  • 1987Models of Cooperative Group Decision-Making and Relative Influence: An Experimental Investigation of Family Purchase Decisions266 cited
  • 2012Customer Participation in Services Production and Delivery263 cited
  • 1990Rational choice in an uncertain world232 cited
  • 1983An Interaction Framework of Consumer Decision Making212 cited
  • 1980Industrial marketing strategy186 cited
  • 2001Contemporary marketing practices of consumer and business‐to‐business firms: how different are they?

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162 cited
  • 1984The Industrial/Consumer Marketing Dichotomy: A Case of Insufficient Justification153 cited
  • Cited by

    • 2022Factors influencing buying behavior of Lebanese consumers towards fashion brands during economic crisis: A qualitative study37 cited
    • 2018Thinking outside the box: a neuroscientific perspective on trust in B2B relationships28 cited
    • 2015An agency theory scale for financial services26 cited
    • 2019Perceived trustworthiness in using B2B digital services23 cited
    • 2020Preferences of Different Target Groups of Consumers in Case of Furniture Purchase19 cited
    • 2024Customer involvement in co-development: problem-solving and decision-making in new product development11 cited
    • 2023The impact of country of origin on consumer purchase decision of luxury vs. fast fashion: case of Saudi female consumers9 cited
    • 2012Upselling or Upsetting? Studies on the Behavioral Consequences of Upsell Offers in Service Encounters4 cited