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Professional service quality A step beyond other services? · Study

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ArticleProfessional service quality A step beyond other services?

Heather Stewart1998

Article1998

Professional service quality A step beyond other services?

Heather Stewart · C. A. Hope · Alan Paul Muhlemann

31 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Customer Service Quality and Loyalty Legal Education and Practice Innovations Service and Product Innovation

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1991A Multistage Model of Customers' Assessments of Service Quality and Value 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions 1992An empirical assessment of the SERVQUAL scale 1994Service Quality: New Directions in Theory and Practice 1991Understanding Customer Expectations of Service

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Year1998

Typearticle

Published1998-10-01

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations31

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0969-6989(97)00037-4

openalex_workW1965340460

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