Hotel service providers’ emotional labor: The antecedents and effects on burnoutHyun Jeong Kim2007-09-05articleInternational Journal of Hospitality Management392 citationsclosedNo readable copy stored yet — this record is metadata only.Emotional Labor in ProfessionsJob Satisfaction and Organizational BehaviorStress and Burnout ResearchAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 392 citations exist upstream.References2001The job demands-resources model of burnout.2001Job Burnout1984The Managed Heart: Commercialization of Human Feeling1996Maslach burnout inventory manual1990An alternative "description of personality": The Big-Five factor structure.1979Emotion Work, Feeling Rules, and Social Structure1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses2000Emotional regulation in the workplace: A new way to conceptualize emotional labor.Cited by2012A Meta‐Analytic Structural Model of Dispositonal Affectivity and Emotional Labor2012Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor2011When I put on my service mask: Determinants and outcomes of emotional labor among hotel service providers according to affective event theory2013Understanding hotel employees’ service sabotage: Emotional labor perspective based on conservation of resources theory2019Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout2009Emotional dissonance and emotional exhaustion among hotel employees in Nigeria2011Hospitality marketing research: Recent trends and future directions2015The Social Costs of Uber