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Trust and quality management: Perspectives from marketing and organisational learning
16 references·0 citing·34 second hop
Trust and quality management: Perspectives from marketing and organisational learning (2012)Trust and quality management: Perspective…The Fifth Discipline: The Art & Practice of The Learning Organization (2006)The Fifth Discipline: The Art…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Organizational learning II: Theory, method and practice (1998)Organizational learning II: T…Organizational Learning II: Theory, Method, and Practice. (1997)Organizational Learning II: T…Sensemaking in Organizations (1996)Sensemaking in OrganizationsThe Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Organizational culture and leadership (1993)Organizational culture and le…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Organizational Culture and Leadership (1986)Organizational Culture and Le…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Out of the Crisis (1982)Out of the CrisisThe Social Psychology of Organizations. (1979)The Social Psychology of Orga…The Farther Reaches of Human Nature (1971)The Farther Reaches of Human …The social psychology of organizing (1969)The social psychology of orga…Toward a Psychology of Being (1962)Toward a Psychology of BeingDie Betriebswirtschaft (1953)Die BetriebswirtschaftAdvertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Exploration and Exploitation in Organizational Learning (1991)A Dynamic Theory of Organizational Knowledge Creation (1994)Managing Legitimacy: Strategic and Institutional Approaches (1995)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Happiness is everything, or is it? Explorations on the meaning of psychological well-being. (1989)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Positive Psychology Progress: Empirical Validation of Interventions. (2005)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Deliberate Learning and the Evolution of Dynamic Capabilities (2002)Organizing and the Process of Sensemaking (2005)Core capabilities and core rigidities: A paradox in managing new product development (1992)Relative absorptive capacity and interorganizational learning (1998)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Multigroup Analysis in Partial Least Squares (PLS) Path Modeling: Alternative Methods and Empirical Results (2011)School Bullying: Development and Some Important Challenges (2013)
this work references cited by second hop

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1993Organizational culture and leadership16,462 cited
  • 1996Sensemaking in Organizations15,614 cited
  • 1979The Social Psychology of Organizations.12,235 cited
  • 1969The social psychology of organizing10,732 cited
  • 1986Organizational Culture and Leadership9,602 cited
  • 1982Out of the Crisis7,278 cited
  • 1962Toward a Psychology of Being7,191 cited
  • 1953Die Betriebswirtschaft4,537 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1971The Farther Reaches of Human Nature3,838 cited
  • 1997Organizational Learning II: Theory, Method, and Practice.3,455 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1998Organizational learning II: Theory, method and practice2,288 cited
  • 2006The Fifth Discipline: The Art & Practice of The Learning Organization2,205 cited

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