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Two-factor Theory and Consumer Satisfaction: Replication and Extension
5 references·16 citing·43 second hop
Two-factor Theory and Consumer Satisfaction: Replication and Extension (1981)Two-factor Theory and Consumer Satisfacti…The Motivation to Work (2017)The Motivation to WorkDeveloping Measures of Perceived Life Quality: Results from Several National Surveys (2005)Developing Measures of Percei…Handbook of Research Design and Social Measurement. (1978)Handbook of Research Design a…Product Performance and Consumer Satisfaction: A New Concept (1976)Product Performance and Consu…Content Analysis for the Social Sciences and Humanities. (1970)Content Analysis for the Soci…Comprehending customer satisfaction with hotels (2020)Comprehending customer satisf…Analysis of satisfiers and dissatisfiers in online hotel reviews on social media (2016)Analysis of satisfiers and di…Is corporate social responsibility a motivator or hygiene factor? Insights into its bivalent nature (2014)Is corporate social responsib…Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances (2009)Customer satisfaction and dis…Post-Adoption Behaviors of E-Service Customers: The Interplay of Cognition and Emotion (2008)Post-Adoption Behaviors of E-…Assessing asymmetric effects in the formation of employee satisfaction (2006)Assessing asymmetric effects …When Does the Service Process Matter? A Test of Two Competing Theories (2004)When Does the Service Process…Destination Benchmarking: An Indicator-System’s Potential for Exploring Guest Satisfaction (2004)Destination Benchmarking: An …Customer satisfaction measurement: comparing four methods of attribute categorisations (2004)Customer satisfaction measure…La satisfaction des consommateurs spécifique à une transaction: définition, antécédents, mesures et modes (2002)La satisfaction des consommat…Theoretische Perspektiven zur Kundenzufriedenheit (1997)Theoretische Perspektiven zur…Service failure and recovery: Impact, attributes and process (1995)Service failure and recovery:…Service failure and recovery: impact, attributes and process (1995)Service failure and recovery:…Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality (1991)Consumer evaluation perspecti…Consumer satisfaction as a process (1990)Consumer satisfaction as a pr…Group Tour Management: Does Good Service Produce Satisfied Customers? 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this work references cited by second hop

References

  • 2017The Motivation to Work5,564 cited
  • 1970Content Analysis for the Social Sciences and Humanities.4,564 cited
  • 1978Handbook of Research Design and Social Measurement.1,269 cited
  • 1976Product Performance and Consumer Satisfaction: A New Concept628 cited
  • 2005Developing Measures of Perceived Life Quality: Results from Several National Surveys337 cited

Cited by

  • 2004Destination Benchmarking: An Indicator-System’s Potential for Exploring Guest Satisfaction248 cited
  • 2008Post-Adoption Behaviors of E-Service Customers: The Interplay of Cognition and Emotion188 cited
  • 2016Analysis of satisfiers and dissatisfiers in online hotel reviews on social media177 cited
  • 2006Assessing asymmetric effects in the formation of employee satisfaction174 cited
  • 1997Theoretische Perspektiven zur Kundenzufriedenheit157 cited
  • 2020Comprehending customer satisfaction with hotels156 cited
  • 2014Is corporate social responsibility a motivator or hygiene factor? Insights into its bivalent nature146 cited
  • 2009Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances141 cited
  • 2004Customer satisfaction measurement: comparing four methods of attribute categorisations133 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2004When Does the Service Process Matter? A Test of Two Competing Theories130 cited
  • 1995Service failure and recovery: impact, attributes and process127 cited
  • 1991Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality122 cited
  • 1990Consumer satisfaction as a process121 cited
  • 1995Service failure and recovery: Impact, attributes and process117 cited
  • 2002La satisfaction des consommateurs spécifique à une transaction: définition, antécédents, mesures et modes116 cited
  • 1988Group Tour Management: Does Good Service Produce Satisfied Customers?112 cited