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Tourism service quality begins at the airport · Study

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ArticleTourism service quality begins at the airport

Roberto Rendeiro Martı́n-Cejas2006

Article2006

Tourism service quality begins at the airport

Roberto Rendeiro Martı́n-Cejas

179 citations·0/0 files stored·Tourism Management

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Diverse Aspects of Tourism Research Customer Service Quality and Loyalty Aviation Industry Analysis and Trends

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References

2004Destination Benchmarking: An Indicator-System’s Potential for Exploring Guest Satisfaction 2004The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison 2001Service Quality Evaluation at Events through Service Mapping 1991A framework for evaluating level of service for airport terminals 1986METHODOLOGY FOR PLANNING AND OPERATIONS MANAGEMENT OF AIRPORT TERMINAL FACILITIES

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2018Destination Satisfaction and Revisit Intention of Tourists: Does the Quality of Airport Services Matter?2019A Strategic Approach to Sustainable Tourism Development Using the A’WOT Hybrid Method: A Case Study of Zonguldak, Turkey 2018Impact of government subsidy on BOT contract design: Price, demand, and concession period 2023Combined Text-Mining/DEA method for measuring level of customer satisfaction from online reviews 2019Airport Business Excellence Model: A holistic performance management system 2013Evaluating the competitiveness of the aerotropolises in East Asia 2020Assessing quality of air transport service: a comparative analysis of two evaluation models

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Details

Year2006

Typearticle

Published2006-06-22

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations179

Files0 public / 0

ShelfDiverse Aspects of Tourism Research

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doi10.1016/j.tourman.2005.05.005

openalex_workW1981789532

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2013

ASQual: measuring tourist perceived service quality in an airport setting