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The quality of quality awards: Diminishing information asymmetries in a hotel chain · Study

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ArticleThe quality of quality awards: Diminishing information asymmetries in a hotel chain

Juan Luis Nicolau2009

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The quality of quality awards: Diminishing information asymmetries in a hotel chain

Juan Luis Nicolau · Ricardo Sellers Rubio

104 citations·0/0 files stored·Journal of Business Research

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Quality and Management Systems Customer Service Quality and Loyalty Corporate Identity and Reputation

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References

1970The Market for "Lemons": Quality Uncertainty and the Market Mechanism 1982Out of the Crisis 1984A Service Quality Model and its Marketing Implications 1991Efficient Capital Markets: II 1995Total quality management as competitive advantage: A review and empirical study 1997EVENT STUDIES IN MANAGEMENT RESEARCH: THEORETICAL AND EMPIRICAL ISSUES.1991Event-study methodology under conditions of event-induced variance 1995Return on Quality (ROQ): Making Service Quality Financially Accountable

Cited by

2010When quality signals talk: Evidence from the Turin hotel industry 2022Expert Critics, Rankings, and Review Aggregators: The Changing Nature of Intermediation and the Rise of Markets with Multiple Intermediaries 2012Firms’ adoption of international standards: One size fits all?2015Why and How TQM Leads to Performance Improvements 2016Organizational design, quality management and competitive advantage in hotels 2013

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Year2009

Typearticle

Published2009-08-05

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations104

Files0 public / 0

ShelfQuality and Management Systems

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doi10.1016/j.jbusres.2009.06.009

openalex_workW1965990952

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