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The impact of total quality management on firms' responsiveness: An empirical analysis
4 references·16 citing·48 second hop
The impact of total quality management on firms' responsiveness: An empirical analysis (1996)The impact of total quality management on…A new American TQM: four practical revolutions in management (1994)A new American TQM: four prac…Total Quality Management. Three Steps to Continuous Improvement (1993)Total Quality Management. Thr…Total Quality Management (1990)Total Quality ManagementManaging the Total Quality Transformation (1990)Managing the Total Quality Tr…Total quality management in small and medium enterprises: An overview in Indian context (2020)Total quality management in s…The synergistic impact of ISO 9000 and TQM on operational performance and competitiveness (2018)The synergistic impact of ISO…The Influence of Total Quality Management, Market Orientation and E-Marketing on Hotel Performance (2017)The Influence of Total Qualit…The influence of organisational culture on the Total Quality Management programme performance (2012)The influence of organisation…Human resource management and total quality management linkage – rhetoric and reality (2012)Human resource management and…Modelling the Implications of Quality Management Elements on Strategic Flexibility (2011)Modelling the Implications of…An integrated model of value creation based on the refined Kano's model and the blue ocean strategy (2011)An integrated model of value …Total quality management and business excellence in services: The implications of all-inclusive pricing system on internal and external customer satisfaction in the Turkish tourism market (2006)Total quality management and …TQM, structural and strategic flexibility and performance: an empirical research study (2005)TQM, structural and strategic…A Model for Evaluating Organizational Competencies: An Application in the Context of a Quality Management Initiative* (2005)A Model for Evaluating Organi…Improvement actions based on the customers' satisfaction survey (2003)Improvement actions based on …The relationship between total quality management and project performance in building planning phase: An empirical study of real estate industries in Taiwan (2002)The relationship between tota…Sustaining company performance through partnering with suppliers (2002)Sustaining company performanc…Effective quick response practices in a supply chain partnership ‐ An Australian case study (2001)Effective quick response prac…Discriminating factors of information systems function performance in Hong Kong firms practising TQM (2001)Discriminating factors of inf…Partnering through cooperative goals in supply chain relationships (1999)Partnering through cooperativ…Quality Is Free: The Art of Making Quality Certain (1979)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Application of customer satisfaction study to derive customer knowledge (2006)Using integrated quality assessment for hotel service quality (2009)An application of the performance-evaluation model for e-learning quality in higher education (2014)The Commitment-Trust Theory of Relationship Marketing (1994)Reducing the Cost of Demand Uncertainty Through Accurate Response to Early Sales (1996)An empirical investigation into supply chain management: a perspective on partnerships (1998)Supply chain management research using case studies: a literature analysis (2005)SMED: for quick changeovers in foundry SMEs (2009)The impact of dynamic capabilities in disrupted supply chains—The role of turbulence and dependence (2022)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Service Quality Model and its Marketing Implications (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Towards business excellence in the hospitality industry: A case for 3-, 4-, and 5-star hotels in Iran (2012)Impact of total quality services on financial performance: role of service profit chain (2017)The antecedents and consequences of customer satisfaction in tourism: a systematic literature review (2017)The nature of human values (1973)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Evolving to a New Dominant Logic for Marketing (2003)Conception of a flexible integrator and lean model for integrated management systems (2013)The integrated model of core competence and core capability (2013)Integration of Standardized Management Systems: A Dilemma? 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this work references cited by second hop

References

  • 1990Total Quality Management289 cited
  • 1994A new American TQM: four practical revolutions in management253 cited
  • 1990Managing the Total Quality Transformation177 cited
  • 1993Total Quality Management. Three Steps to Continuous Improvement116 cited

Cited by

  • 2005A Model for Evaluating Organizational Competencies: An Application in the Context of a Quality Management Initiative*109 cited
  • 2003Improvement actions based on the customers' satisfaction survey101 cited
  • 2006Total quality management and business excellence in services: The implications of all-inclusive pricing system on internal and external customer satisfaction in the Turkish tourism market66 cited
  • 2001Effective quick response practices in a supply chain partnership ‐ An Australian case study64 cited
  • 2020Total quality management in small and medium enterprises: An overview in Indian context62 cited
  • 2011An integrated model of value creation based on the refined Kano's model and the blue ocean strategy59 cited
  • 1999Partnering through cooperative goals in supply chain relationships57 cited
  • 2012The influence of organisational culture on the Total Quality Management programme performance51 cited
  • 2002Sustaining company performance through partnering with suppliers51 cited
  • 2005TQM, structural and strategic flexibility and performance: an empirical research study

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37 cited
  • 2002The relationship between total quality management and project performance in building planning phase: An empirical study of real estate industries in Taiwan34 cited
  • 2011Modelling the Implications of Quality Management Elements on Strategic Flexibility33 cited
  • 2018The synergistic impact of ISO 9000 and TQM on operational performance and competitiveness31 cited
  • 2001Discriminating factors of information systems function performance in Hong Kong firms practising TQM30 cited
  • 2012Human resource management and total quality management linkage – rhetoric and reality29 cited
  • 2017The Influence of Total Quality Management, Market Orientation and E-Marketing on Hotel Performance26 cited