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Post-adoption behavior of users of Internet Service Providers · Study

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ArticlePost-adoption behavior of users of Internet Service Providers

Joan Spiller2007

Article2007

Post-adoption behavior of users of Internet Service Providers

Joan Spiller · Anthony Vlasic · Philip Yetton

57 citations·0/0 files stored·Information & Management

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Customer Service Quality and Loyalty Technology Adoption and User Behaviour Customer churn and segmentation

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References

2019Diffusion of Innovations 1 1980Understanding Attitudes and Predicting Social Behavior 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies 2002Social Research Methods: Qualitative and Quantitative Approaches 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model1 1990Delivering quality service: balancing customer perceptions and expectations 1999Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs1 1995Service Quality: A Measure of Information Systems Effectiveness

Cited by

2015From Marketing Communications to Brand Management: Factors Influencing Relationship Quality and Customer Retention 2014Achieving customer loyalty through service excellence in internet industry 2017Are You a Chocolate Lover? An Investigation of the Repurchase Behavior of Chocolate Consumers 2024Investigating the antecedents to loyalty of Internet service providers in Thailand: developing a conceptual model 2016The Moderating Role of Age in Customer Loyalty Formation Process

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Details

Year2007

Typearticle

Published2007-07-17

VenueInformation & Management

ISSN-L0378-7206

Languageen

Citations57

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.im.2007.01.003

openalex_workW1967975845

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2010A Comparative Study of the Effects of Low and High Uncertainty Avoidance on Continuance Behavior

2016Using Twitter to Increase Political Interest in Undergraduate Students

2015Factors Influencing the Continuance Use of Mobile Social Media:The Effect of Privacy Concerns