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A Corporate Character Scale to Assess Employee and Customer Views of Organization Reputation
16 references·16 citing·47 second hopsampled
A Corporate Character Scale to Assess Employee and Customer Views of Organization Reputation (2004)A Corporate Character Scale to Assess Emp…Reliability and Validity Assessment (2011)Reliability and Validity Asse…SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)SERVICE WITH A SMILE: EMOTION…The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation (2000)The Reputation QuotientSM: A …Dimensions of Brand Personality (1997)Dimensions of Brand Personali…Identity, Image, and Issue Interpretation: Sensemaking During Strategic Change in Academia (1996)Identity, Image, and Issue In…Domains and Facets: Hierarchical Personality Assessment Using the Revised NEO Personality Inventory (1995)Domains and Facets: Hierarchi…A Review of Scale Development Practices in the Study of Organizations (1995)A Review of Scale Development…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…KEEPING AN EYE ON THE MIRROR: IMAGE AND IDENTITY IN ORGANIZATIONAL ADAPTATION. (1991)KEEPING AN EYE ON THE MIRROR:…THE APPLICATION OF EXPLORATORY FACTOR ANALYSIS IN APPLIED PSYCHOLOGY: A CRITICAL REVIEW AND ANALYSIS (1986)THE APPLICATION OF EXPLORATOR…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Likableness ratings of 555 personality-trait words. (1968)Likableness ratings of 555 pe…Models and Metaphors (1962)Models and MetaphorsForty-five years of celebrity credibility and endorsement literature: Review and learnings (2021)Forty-five years of celebrity…Reputation and legitimacy: Key factors for Higher Education Institutions’ sustained competitive advantage (2019)Reputation and legitimacy: Ke…Using social media to communicate employer brand identity: The impact on corporate image and employer attractiveness (2015)Using social media to communi…Infusing social media with humanity: Corporate character, public engagement, and relational outcomes (2015)Infusing social media with hu…Projecting corporate brand image and behavioral response in business schools: Cognitive or affective brand attributes? (2014)Projecting corporate brand im…Employer brand trust and affect: linking brand personality to employer brand attractiveness (2014)Employer brand trust and affe…THE IMPACT OF CORPORATE IMAGE AND REPUTATION ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: TESTING THE MEDIATING ROLE (CASE ANALYSIS IN AN INTERNATIONAL SERVICE COMPANY) (2013)THE IMPACT OF CORPORATE IMAGE…Measuring reputation in global markets—A comparison of reputation measures’ convergent and criterion validities (2012)Measuring reputation in globa…Corporate branding: an interdisciplinary literature review (2012)Corporate branding: an interd…A “Buffer” or “Boomerang?”— The Role of Corporate Reputation in Bad Times (2012)A “Buffer” or “Boomerang?”— T…The influence of the employer brand on employee attitudes relevant for service branding: an empirical investigation (2011)The influence of the employer…Customer and non‐customer perspectives for examining corporate reputation (2009)Customer and non‐customer per…Toward the Model of University Image: The Influence of Brand Personality, External Prestige, and Reputation (2008)Toward the Model of Universit…Marketing for Higher Education: A Relationship Marketing Approach (2008)Marketing for Higher Educatio…The Influence of Corporate Character on Customers and Employees: Exploring Similarities and Differences (2006)The Influence of Corporate Ch…Cognitive, affective attributes and conative, behavioural responses in retail corporate branding (2006)Cognitive, affective attribut…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The social psychology of organizing (1969)An Evolutionary Theory of Economic Change. (1983)Strategies for Theorizing from Process Data (1999)The Essential Impact of Context on Organizational Behavior (2006)Theory Building From Cases: Opportunities And Challenges (2007)An alternative "description of personality": The Big-Five factor structure. (1990)THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)An Introduction to the Five‐Factor Model and Its Applications (1992)Self-concept clarity: Measurement, personality correlates, and cultural boundaries. (1996)Gratitude and well-being: A review and theoretical integration (2010)The next Big Five Inventory (BFI-2): Developing and assessing a hierarchical model with 15 facets to enhance bandwidth, fidelity, and predictive power. (2016)The Knowledge-Creating Company (1998)Organizational Identity, Image, and Adaptive Instability (2000)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Seeking Qualitative Rigor in Inductive Research (2012)Sensemaking in Organizations: Taking Stock and Moving Forward (2014)The Discovery of Grounded Theory (2017)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Construct validity in psychological tests. (1955)Handbook of Industrial and Organizational Psychology. (1977)Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques1 (2011)Differences Between Tight and Loose Cultures: A 33-Nation Study (2011)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Developing and validating a multidimensional consumer-based brand equity scale (2001)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)A model of destination image formation (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1997Dimensions of Brand Personality5,056 cited
  • 2011Reliability and Validity Assessment5,040 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1995A Review of Scale Development Practices in the Study of Organizations3,192 cited
  • 1991KEEPING AN EYE ON THE MIRROR: IMAGE AND IDENTITY IN ORGANIZATIONAL ADAPTATION.2,929 cited
  • 1995Domains and Facets: Hierarchical Personality Assessment Using the Revised NEO Personality Inventory2,079 cited
  • 1996Identity, Image, and Issue Interpretation: Sensemaking During Strategic Change in Academia1,805 cited
  • 1986THE APPLICATION OF EXPLORATORY FACTOR ANALYSIS IN APPLIED PSYCHOLOGY: A CRITICAL REVIEW AND ANALYSIS1,732 cited
  • 1968Likableness ratings of 555 personality-trait words.1,638 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
  • 2001SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.1,391 cited
  • 1962Models and Metaphors

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1,311 cited
  • 2000The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation1,300 cited
  • Cited by

    • 2008Toward the Model of University Image: The Influence of Brand Personality, External Prestige, and Reputation310 cited
    • 2019Reputation and legitimacy: Key factors for Higher Education Institutions’ sustained competitive advantage310 cited
    • 2012Measuring reputation in global markets—A comparison of reputation measures’ convergent and criterion validities241 cited
    • 2011The influence of the employer brand on employee attitudes relevant for service branding: an empirical investigation240 cited
    • 2008Marketing for Higher Education: A Relationship Marketing Approach227 cited
    • 2014Employer brand trust and affect: linking brand personality to employer brand attractiveness187 cited
    • 2006The Influence of Corporate Character on Customers and Employees: Exploring Similarities and Differences185 cited
    • 2012Corporate branding: an interdisciplinary literature review178 cited
    • 2021Forty-five years of celebrity credibility and endorsement literature: Review and learnings165 cited
    • 2014Projecting corporate brand image and behavioral response in business schools: Cognitive or affective brand attributes?163 cited
    • 2012A “Buffer” or “Boomerang?”— The Role of Corporate Reputation in Bad Times157 cited
    • 2006Cognitive, affective attributes and conative, behavioural responses in retail corporate branding155 cited
    • 2015Using social media to communicate employer brand identity: The impact on corporate image and employer attractiveness146 cited
    • 2015Infusing social media with humanity: Corporate character, public engagement, and relational outcomes142 cited
    • 2013THE IMPACT OF CORPORATE IMAGE AND REPUTATION ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: TESTING THE MEDIATING ROLE (CASE ANALYSIS IN AN INTERNATIONAL SERVICE COMPANY)136 cited
    • 2009Customer and non‐customer perspectives for examining corporate reputation136 cited