Relationships Among Burnout, Job Involvement, and Organizational Citizenship Behavior

Su-Fen Chiu · Miao-Ching Tsai

181 citations0/0 files storedThe Journal of Psychology

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Job Satisfaction and Organizational Behavior Stress and Burnout Research Emotional Labor in Professions

Abstract

R. Cropanzano, D. E. Rupp, and Z. S. Byrne (2003) found that emotional exhaustion (i.e., 1 dimension of burnout) negatively affects organizational citizenship behavior (OCB). The authors extended this research by investigating relationships among 3 dimensions of burnout (emotional exhaustion, depersonalization, and diminished personal accomplishment) and OCB. They also affirmed the mediating effect of job involvement on these relationships. Data were collected from 296 paired samples of service employees and their supervisors from 12 hotels and restaurants in Taiwan. Findings demonstrated that emotional exhaustion and diminished personal accomplishment were related negatively to OCB, whereas depersonalization had no independent effect on OCB. Job involvement mediated the relationships among emotional exhaustion, diminished personal accomplishment, and OCB.

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References

1989Conservation of resources: A new attempt at conceptualizing stress.1981The measurement of experienced burnout 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.1989What Constitutes a Theoretical Contribution?1996A meta-analytic examination of the correlates of the three dimensions of job burnout.1997Organizational Citizenship Behavior: It's Construct Clean-Up Time 1993Expanding the Criterion Domain to Include Elements of Contextual Performance

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