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The effects of customer service management on business performance in Malaysian banking industry: an empirical analysis
16 references·2 citing·36 second hop
The effects of customer service management on business performance in Malaysian banking industry: an empirical analysis (2006)The effects of customer service managemen…Reliability and Validity Assessment (2011)Reliability and Validity Asse…Knowledge acquisition from foreign parents in international joint ventures: an empirical examination in the Hungarian context (2006)Knowledge acquisition from fo…Intellectual capital ROI: a causal map of human capital antecedents and consequents (2002)Intellectual capital ROI: a c…A model of the impact of mission statements on firm performance (2001)A model of the impact of miss…The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies (2000)The structural impact of tota…Intellectual capital and business performance in Malaysian industries (2000)Intellectual capital and busi…Foundations of the American Customer Satisfaction Index (2000)Foundations of the American C…Intellectual capital: an exploratory study that develops measures and models (1998)Intellectual capital: an expl…Knowledge Acquisition from Foreign Parents in International Joint Ventures: An Empirical Examination in the Hungarian Context (1996)Knowledge Acquisition from Fo…Effects of estimation methods, number of indicators per factor, and improper solutions on structural equation modeling fit indices (1995)Effects of estimation methods…Market orientation, customer value, and superior performance (1994)Market orientation, customer …Reengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…Marketing Strategy: A Decision Focused Approach (1991)Marketing Strategy: A Decisio…Measuring organizational performance in the absence of objective measures: The case of the privately‐held firm and conglomerate business unit (1984)Measuring organizational perf…Marketing Research: Methodological Foundations (1977)Marketing Research: Methodolo…Marketing Research (1970)Marketing ResearchAssessment of critical success factors of business process re-engineering in the Nigerian oil and gas industry (2015)Assessment of critical succes…Moderating effect of Information technology (IT) capability on the relationship between business process reengineering factors and organizational performance of Bank (2012)Moderating effect of Informat…Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Exploration and Exploitation in Organizational Learning (1991)The Knowledge-Creating Company (1995)The resource-based view and international business (2001)Managing tacit and explicit knowledge transfer in IJVs: the role of relational embeddedness and the impact on performance (2004)A Longitudinal Study of the Influence of Alliance Network Structure and Composition on Firm Exploratory Innovation (2010)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Effect of a Market Orientation on Business Profitability (1990)Customer orientation and performance: a study of SMEs (1998)The Impact of Market Orientation, Product Advantage, and Launch Proficiency on New Product Performance and Organizational Performance (2004)The Core Competence of the Corporation (2006)Best-Worst Scaling: Theory, Methods and Applications (2015)Statistical principles in experimental design. 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357 cited
  • 1991Marketing Strategy: A Decision Focused Approach175 cited
  • 2000The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies133 cited
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    • 2015Assessment of critical success factors of business process re-engineering in the Nigerian oil and gas industry19 cited
    • 2012Moderating effect of Information technology (IT) capability on the relationship between business process reengineering factors and organizational performance of Bank17 cited