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ArticleDimensional hierarchy of retail website quality

So-Young Kim2004

Article2004

Dimensional hierarchy of retail website quality

So-Young Kim · Leslie Stoel

273 citations·0/0 files stored·Information & Management

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence

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References

1988Structural equation modeling in practice: A review and recommended two-step approach.1980Understanding Attitudes and Predicting Social Behavior 1982Mail and Telephone Surveys: The Total Design Method.1998Issues and opinion on structural equation modeling 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge 1992The Self-Regulation of Attitudes, Intentions, and Behavior 2000Web Surveys 2000E-satisfaction: an initial examination

Cited by

2007Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis 2011Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale 2017The Impact of E-Service Quality and E-Loyalty on Online Shopping: Moderating Effect of E-Satisfaction and E-Trust 2006Comparing the effects of website quality on customer initial purchase and continued purchase at e-commerce websites 2006A fuzzy preference-ranking model for a quality evaluation of hospital web sites

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Year2004

Typearticle

Published2004-01-02

VenueInformation & Management

ISSN-L0378-7206

Languageen

Citations273

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1016/j.im.2003.07.002

openalex_workW1968368027

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