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Dimensional hierarchy of retail website quality
16 references·16 citing·46 second hopsampled
Dimensional hierarchy of retail website quality (2004)Dimensional hierarchy of retail website q…Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store (2002)Technology and the Customer I…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Key dimensions of business-to-consumer web sites (2002)Key dimensions of business-to…Developing and validating an instrument for measuring user-perceived web quality (2002)Developing and validating an …User Expectations and Rankings of Quality Factors in Different Web Site Domains (2001)User Expectations and Ranking…Web Surveys (2000)Web SurveysTowards an understanding of the behavioural intention to use a web site (2000)Towards an understanding of t…On risk, convenience, and Internet shopping behavior (2000)On risk, convenience, and Int…Exploring the factors associated with Web site success in the context of electronic commerce (2000)Exploring the factors associa…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Issues and opinion on structural equation modeling (1998)Issues and opinion on structu…The Self-Regulation of Attitudes, Intentions, and Behavior (1992)The Self-Regulation of Attitu…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Mail and Telephone Surveys: The Total Design Method. (1982)Mail and Telephone Surveys: T…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…Perceived Risk and Consumer Decision-Making: The Case of Telephone Shopping (1964)Perceived Risk and Consumer D…Application of Fuzzy AHP and Fuzzy MARCOS Approach for the Evaluation of E-Service Quality in the Airline Industry (2021)Application of Fuzzy AHP and …From “touch” to a “multisensory” experience: The impact of technology interface and product type on consumer responses (2020)From “touch” to a “multisenso…The Impact of E-Service Quality and E-Loyalty on Online Shopping: Moderating Effect of E-Satisfaction and E-Trust (2017)The Impact of E-Service Quali…Perceived irritation in online shopping: The impact of website design characteristics (2015)Perceived irritation in onlin…Traveler Acceptance of an App-Based Mobile Tour Guide (2013)Traveler Acceptance of an App…A hybrid multi-criteria decision making model to evaluate hotel websites (2013)A hybrid multi-criteria decis…Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale (2011)Assessing the Self-service Te…The relationship between website quality, trust and price premiums at online auctions (2010)The relationship between webs…Influences of retail brand trust, off‐line patronage, clothing involvement and website quality on online apparel shopping intention (2010)Influences of retail brand tr…A cross‐national investigation of an extended technology acceptance model in the online shopping context (2010)A cross‐national investigatio…Dressing Your Online Auction Business for Success: An Experiment Comparing Two eBay Businesses1 (2008)Dressing Your Online Auction …Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Success Factors for Destinati…Measuring Web Site Quality for Online Travel Agencies (2007)Measuring Web Site Quality fo…How can the Web help build customer relationships? (2006)How can the Web help build cu…Comparing the effects of website quality on customer initial purchase and continued purchase at e-commerce websites (2006)Comparing the effects of webs…A fuzzy preference-ranking model for a quality evaluation of hospital web sites (2006)A fuzzy preference-ranking mo…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The Behavioral Consequences of Service Quality (1996)Enticing online consumers: an extended technology acceptance perspective (2002)Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)The Measurement of End-User Computing Satisfaction (1988)The Practice of Social Research (1989)Inexperience and experience with online stores: the importance of TAM and trust (2003)The impact of Web quality and playfulness on user acceptance of online retailing (2007)From e-commerce to social commerce: A close look at design features (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An Updated and Streamlined Technology Readiness Index (2014)Construct validity in psychological tests. 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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1982Mail and Telephone Surveys: The Total Design Method.6,852 cited
  • 1998Issues and opinion on structural equation modeling4,577 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 1992The Self-Regulation of Attitudes, Intentions, and Behavior2,185 cited
  • 2000Web Surveys2,079 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 2000Exploring the factors associated with Web site success in the context of electronic commerce1,523 cited
  • 2002Developing and validating an instrument for measuring user-perceived web quality1,157 cited
  • 2002Key dimensions of business-to-consumer web sites1,118 cited
  • 2000On risk, convenience, and Internet shopping behavior1,089 cited
  • 2002Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store942 cited
  • 2000Towards an understanding of the behavioural intention to use a web site927 cited
  • 1964Perceived Risk and Consumer Decision-Making: The Case of Telephone Shopping

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927 cited
  • 2001User Expectations and Rankings of Quality Factors in Different Web Site Domains421 cited
  • Cited by

    • 2007Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis427 cited
    • 2011Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale331 cited
    • 2017The Impact of E-Service Quality and E-Loyalty on Online Shopping: Moderating Effect of E-Satisfaction and E-Trust247 cited
    • 2006Comparing the effects of website quality on customer initial purchase and continued purchase at e-commerce websites219 cited
    • 2006A fuzzy preference-ranking model for a quality evaluation of hospital web sites214 cited
    • 2020From “touch” to a “multisensory” experience: The impact of technology interface and product type on consumer responses211 cited
    • 2010The relationship between website quality, trust and price premiums at online auctions205 cited
    • 2015Perceived irritation in online shopping: The impact of website design characteristics203 cited
    • 2010A cross‐national investigation of an extended technology acceptance model in the online shopping context196 cited
    • 2021Application of Fuzzy AHP and Fuzzy MARCOS Approach for the Evaluation of E-Service Quality in the Airline Industry190 cited
    • 2008Dressing Your Online Auction Business for Success: An Experiment Comparing Two eBay Businesses1177 cited
    • 2013Traveler Acceptance of an App-Based Mobile Tour Guide167 cited
    • 2007Measuring Web Site Quality for Online Travel Agencies166 cited
    • 2013A hybrid multi-criteria decision making model to evaluate hotel websites159 cited
    • 2010Influences of retail brand trust, off‐line patronage, clothing involvement and website quality on online apparel shopping intention156 cited
    • 2006How can the Web help build customer relationships?148 cited