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Factors affecting the service quality of the tour guiding profession in Macau
16 references·0 citing·39 second hop
Factors affecting the service quality of the tour guiding profession in Macau (2009)Factors affecting the service quality of …Research Methods for Business Students (2003)Research Methods for Business…Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong (2003)Application of importance-per…Tour Guide Training: A Model for Sustainable Capacity Building in Developing Countries (2002)Tour Guide Training: A Model …The Politics of Tour Guiding (2002)The Politics of Tour GuidingCase study on tour guiding: professionalism, issues and problems (2001)Case study on tour guiding: p…Critical service features in group package tour: An exploratory research (2000)Critical service features in …Qualitative Research Design: An Interactive Approach (1996)Qualitative Research Design: …The Professional Guide: Dynamics of Tour Guiding (1992)The Professional Guide: Dynam…Satisfaction measurement in guided tours (1991)Satisfaction measurement in g…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The tourist guide (1985)The tourist guideNaturalistic inquiry (1985)Naturalistic inquiryA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The guided tour a sociological approach (1981)The guided tour a sociologica…Qualitative research and evaluation methods (1980)Qualitative research and eval…A Service‐Orientated Approach to Marketing of Services (1978)A Service‐Orientated Approach…The Presentation of Self in Everyday Life. (1956)The grand tour travel as an educational device 1600–1800 (1981)Transformation of self in tourism (1991)Travel in the Ancient World (1994)The Role of Smartphones in Mediating the Touristic Experience (2011)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Marketing Activities in the Service Industries (1974)Marketing of Services An Evaluation of the Theory (1975)A Service Quality Model and its Marketing Implications (1984)Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)The fundamentals of marketing (2010)Basics of Qualitative Research (1992)A Marketing Approach to the Tourist Experience (2007)Development of a Scale to Measure Memorable Tourism Experiences (2010)Community-based cultural tourism: issues, threats and opportunities (2011)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Importance-Performance Analysis (1977)SERVQUAL: review, critique, research agenda (1996)Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings (2006)Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism (2006)Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)How Many Interviews Are Enough? (2005)Three Approaches to Qualitative Content Analysis (2005)Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Survey response rate levels and trends in organizational research (2008)Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research (2013)Green supply chain management: A review and bibliometric analysis (2015)Determining Validity in Qualitative Inquiry (2000)Techniques to Identify Themes (2003)Understanding the science experiences of successful women of color: Science identity as an analytic lens (2007)Seeking Qualitative Rigor in Inductive Research (2012)Thematic Analysis (2017)
this work references cited by second hop

References

  • 1985Naturalistic inquiry46,302 cited
  • 1980Qualitative research and evaluation methods35,808 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Research Methods for Business Students17,213 cited
  • 1996Qualitative Research Design: An Interactive Approach11,576 cited
  • 1985The tourist guide807 cited
  • 2001Case study on tour guiding: professionalism, issues and problems582 cited
  • 1978A Service‐Orientated Approach to Marketing of Services574 cited
  • 2003Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong475 cited
  • 1981The guided tour a sociological approach368 cited
  • 1991Satisfaction measurement in guided tours255 cited
  • 2002The Politics of Tour Guiding248 cited
  • 1992The Professional Guide: Dynamics of Tour Guiding241 cited
  • 2000Critical service features in group package tour: An exploratory research229 cited
  • 2002

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Tour Guide Training: A Model for Sustainable Capacity Building in Developing Countries
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