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The practice of the Balanced Scorecard in health care services
16 references·16 citing·33 second hopsampled
The practice of the Balanced Scorecard in health care services (2011)The practice of the Balanced Scorecard in…Management control systems (2017)Management control systemsOrganizing and the Process of Sensemaking (2005)Organizing and the Process of…Introduction: The discipline and practice of qualitative research. (2005)Introduction: The discipline …A framework of the factors affecting the evolution of performance measurement systems (2002)A framework of the factors af…The strategy-focused organization (2001)The strategy-focused organiza…Designing, implementing and updating performance measurement systems (2000)Designing, implementing and u…Putting the Balanced Scorecard to Work (1998)Putting the Balanced Scorecar…Integrated performance measurement systems: a development guide (1997)Integrated performance measur…Designing performance measures: a structured approach (1997)Designing performance measure…Using the balanced scorecard as a strategic management system (1996)Using the balanced scorecard …Performance measurement system design (1995)Performance measurement syste…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Structure in Fives: Designing Effective Organizations. (1984)Structure in Fives: Designing…Case Study Research: Design and Methods (1984)Case Study Research: Design a…A Conceptual Framework for the Design of Organizational Control Mechanisms (1979)A Conceptual Framework for th…The Evolution of Balanced Scorecard in Healthcare: A Systematic Review of Its Design, Implementation, Use, and Review (2022)The Evolution of Balanced Sco…Balanced Scorecard: A Systematic Literature Review and Future Research Issues (2021)Balanced Scorecard: A Systema…Incorporating the environmental dimension into the balanced scorecard (2019)Incorporating the environment…Company performance measurement applying balanced scorecard approach (2019)Company performance measureme…Two-way assessment of key performance indicators to vaccine supply chain system in India (2018)Two-way assessment of key per…Developing a strategy map for environmental consulting firms (2018)Developing a strategy map for…A performance management framework for the public sector: The balanced stakeholder model (2018)A performance management fram…EVALUATION OF BANK'S PERFORMANCE BY USING BALANCED SCORE CARD: PRACTICAL STUDY IN LIBYAN ENVIRONMENT (2017)EVALUATION OF BANK'S PERFORMA…Do hospital balanced scorecard measures reflect cause-effect relationships? (2017)Do hospital balanced scorecar…Traditional vs. Contemporary Management Control Practices for Developing Public Health Policies (2016)Traditional vs. Contemporary …DEMATEL-modified ANP to evaluate internal hospital supply chain performance (2016)DEMATEL-modified ANP to evalu…Performance outcomes of balanced scorecard application in hospital administration in China (2014)Performance outcomes of balan…Designing and evaluating a balanced scorecard for a health information management department in a Canadian urban non-teaching hospital (2014)Designing and evaluating a ba…Applications of the balanced scorecard for strategic management and performance measurement in the health sector (2014)Applications of the balanced …Devising a Balanced Scorecard to determine Standard Chartered Bank's Performance: A Case Study (2013)Devising a Balanced Scorecard…A bottom‐up approach for productivity measurement and improvement (2013)A bottom‐up approach for prod…The machine that changed the world (1992)Measuring supply chain performance (1999)Management control systems and strategy: A resource-based perspective (2005)The impact of supply chain integration on performance: A contingency and configuration approach (2009)The Social Psychology of Organizations. (1979)Sensemaking in Organizations (1996)External Control of Organizations: Resource Dependence Perspective (2011)Sensemaking in Organizations: Taking Stock and Moving Forward (2014)Organizational Response to Adversity: Fusing Crisis Management and Resilience Research Streams (2017)Organizational resilience: a capability-based conceptualization (2019)The Nature of the Firm (1937)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Agency Theory: An Assessment and Review (1989)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Toward a knowledge‐based theory of the firm (1996)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Contemporary Strategy Analysis (1998)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Management control systems and strategy: A critical review (1997)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Understanding Radical Organizational Change: Bringing Together the Old and the New Institutionalism (1996)Identity Regulation as Organizational Control: Producing the Appropriate Individual (2002)Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)Toward a Definition of Mixed Methods Research (2007)Qualitative Quality: Eight “Big-Tent” Criteria for Excellent Qualitative Research (2010)Standards for Reporting Qualitative Research (2014)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 2005Introduction: The discipline and practice of qualitative research.7,634 cited
  • 2005Organizing and the Process of Sensemaking6,948 cited
  • 1996Using the balanced scorecard as a strategic management system5,014 cited
  • 1979A Conceptual Framework for the Design of Organizational Control Mechanisms3,692 cited
  • 1995Performance measurement system design3,257 cited
  • 1984Structure in Fives: Designing Effective Organizations.2,725 cited
  • 1998Putting the Balanced Scorecard to Work2,180 cited
  • 2001The strategy-focused organization1,544 cited
  • 2000Designing, implementing and updating performance measurement systems1,143 cited
  • 2017Management control systems1,142 cited
  • 1997Integrated performance measurement systems: a development guide695 cited
  • 1997Designing performance measures: a structured approach600 cited
  • 2002A framework of the factors affecting the evolution of performance measurement systems

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575 cited

Cited by

  • 2016DEMATEL-modified ANP to evaluate internal hospital supply chain performance107 cited
  • 2014Performance outcomes of balanced scorecard application in hospital administration in China67 cited
  • 2021Balanced Scorecard: A Systematic Literature Review and Future Research Issues49 cited
  • 2022The Evolution of Balanced Scorecard in Healthcare: A Systematic Review of Its Design, Implementation, Use, and Review49 cited
  • 2014Applications of the balanced scorecard for strategic management and performance measurement in the health sector42 cited
  • 2013Devising a Balanced Scorecard to determine Standard Chartered Bank's Performance: A Case Study35 cited
  • 2019Incorporating the environmental dimension into the balanced scorecard32 cited
  • 2016Traditional vs. Contemporary Management Control Practices for Developing Public Health Policies31 cited
  • 2013A bottom‐up approach for productivity measurement and improvement31 cited
  • 2017Do hospital balanced scorecard measures reflect cause-effect relationships?27 cited
  • 2018Two-way assessment of key performance indicators to vaccine supply chain system in India26 cited
  • 2017EVALUATION OF BANK'S PERFORMANCE BY USING BALANCED SCORE CARD: PRACTICAL STUDY IN LIBYAN ENVIRONMENT26 cited
  • 2018A performance management framework for the public sector: The balanced stakeholder model22 cited
  • 2014Designing and evaluating a balanced scorecard for a health information management department in a Canadian urban non-teaching hospital19 cited
  • 2018Developing a strategy map for environmental consulting firms14 cited
  • 2019Company performance measurement applying balanced scorecard approach14 cited