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• 2009A critical review on innovation in facilities management service delivery106 cited
• 2019Shaping tomorrow’s facilities management89 cited
• 2008Knowledge management practices in facilities organisations: a case study71 cited
• 2013Facilities management service and customer satisfaction in shopping mall sector64 cited
• 2005Innovation process and innovativeness of facility management organizations61 cited
• 2009Determining a conceptual framework for green FM intellectual capital42 cited
• 2017Innovation dialectics: an extended process perspective on innovation in services33 cited
• 2014Determinants of outsourcing decision for facilities management (FM) services provision26 cited
• 2009A Review on Knowledge Management Discipline25 cited
• 2012ICT Adoption in Facilities Management Supply Chain: The Case of Denmark24 cited
• 2014A framework for outsourcing facilities management services in Nigeria's public hospitals24 cited
• 2020Imposter Syndrome and Gender Stereotypes: Female Facility Managers’ Work Outcomes and Job Situations24 cited
• 2012Managerial perception of service innovation in facility management organizations20 cited
• 2014The relation between innovation sources and ICT roles in facility management organizations