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A linguistic multicriteria decision-making model applied to hotel service quality evaluation from web data sources
16 references·1 citing·35 second hop
A linguistic multicriteria decision-making model applied to hotel service quality evaluation from web data sources (2012)A linguistic multicriteria decision-makin…Linguistic decision analysis: steps for solving decision problems under linguistic information (2000)Linguistic decision analysis:…A fusion approach for managing multi-granularity linguistic term sets in decision making (2000)A fusion approach for managin…A 2-tuple fuzzy linguistic representation model for computing with words (2000)A 2-tuple fuzzy linguistic re…Quantifier guided aggregation using OWA operators (1998)Quantifier guided aggregation…Integrating three representation models in fuzzy multipurpose decision making based on fuzzy preference relations (1998)Integrating three representat…Direct approach processes in group decision making using linguistic OWA operators (1996)Direct approach processes in …Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model (1991)Analysing Service Quality in …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On ordered weighted averaging aggregation operators in multicriteria decisionmaking (1988)On ordered weighted averaging…Group decision making with a fuzzy linguistic majority (1986)Group decision making with a …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Fuzzy sets (1965)Fuzzy setsA technique for measurement of attitudes (1932)A technique for measurement o…The Method for Product Design Selection with Incomplete Linguistic Weight Information Based on Quality Function Deployment in a Fuzzy Environment (2013)The Method for Product Design…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)Multiple Attribute Decision Making: Methods and Applications (1981)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)A fuzzy approach for supplier evaluation and selection in supply chain management (2005)An overview of methods for determining OWA weights (2005)Intuitionistic preference relations and their application in group decision making☆ (2007)The concept of a linguistic variable and its application to approximate reasoning—II (1975)Fuzzy Sets and Systems - Theory and Applications (1980)A method based on linguistic aggregation operators for group decision making with linguistic preference relations*1 (2003)Hesitant Fuzzy Linguistic Term Sets for Decision Making (2011)Income and well-being: an empirical analysis of the comparison income effect (2004)Analyzing Likert Data (2012)Research Methods in Psychology (2016)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Intuitionistic Fuzzy Aggregation Operators (2007)Pythagorean Membership Grades in Multicriteria Decision Making (2013)Family resemblances: Studies in the internal structure of categories (1975)Basic objects in natural categories (1976)Soft set theory—First results (1999)
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References

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  • 2000A fusion approach for managing multi-granularity linguistic term sets in decision making795 cited
  • 1998Integrating three representation models in fuzzy multipurpose decision making based on fuzzy preference relations772 cited
  • 1986Group decision making with a fuzzy linguistic majority

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695 cited
  • 1996Direct approach processes in group decision making using linguistic OWA operators662 cited
  • 1991Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model661 cited
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    • 2013The Method for Product Design Selection with Incomplete Linguistic Weight Information Based on Quality Function Deployment in a Fuzzy Environment7 cited