Reflective review of relationship between Total Quality Management and organizational performance

Norhayati Zakuan · Sha’ri Mohd Yusof · Tritos Laosirihongthong

22 citations0/0 files storedIEEE International Conference on Management of Innovation and Technology (ICMIT)

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

In operation management/strategy research field, Total Quality Management (TQM) has been considered as infrastructural strategy. Both manufacturing and service organizations trend to implement this strategy in order to maintain their competitive advantages. The purpose of this study is to develop the conceptual model of TQM implementation. Authors review updated literature on TQM research organized along two main themes: evolution of TQM considering as a set of practice, and its impacts to organizational performance. Two research questions are proposed in order to re-validate TQM constructs: (a) Is the set of practices associated with TQM valid as a whole? (b) What performance measures should be considered to exhibit an effectiveness of its implementation?

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References

1982Out of the Crisis 1989An Instrument for Measuring the Critical Factors of Quality Management 1994A framework for quality management research and an associated measurement instrument 2003The relationship between total quality management practices and their effects on firm performance 1996Development and Validation of TQM Implementation Constructs 1999The relationship between total quality management practices and operational performance 1989The PIMS principles: Linking strategy to performance 1989Managing quality: the strategic and competitive edge

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