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Communication quality and added value: a measurement instrument for municipalities
15 references·3 citing·30 second hop
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References

  • 1998The Balanced Scorecard2,187 cited
  • 2003Strategy Maps: Converting Intangible Assets into Tangible Outcomes2,049 cited
  • 2001The strategy-focused organization1,544 cited
  • 2004Measuring the strategic readiness of intangible assets.970 cited
  • 2007Key Performance Indicators: Developing, Implementing, and Using Winning KPIs818 cited
  • 1995Principles of Corporate Communication767 cited
  • 2006Alignment: Using the Balanced Scorecard to Create Corporate Synergies613 cited
  • 2008How to measure anything: finding the value of "intangibles" in business561 cited
  • 2004Assessing Organizational Communication: Strategic Communication Audits177 cited
  • 2000Handbook of communication audits for organisations132 cited
  • 2007Balanced scorecard for natural disaster management projects129 cited
  • 2008Public Relations Research107 cited
  • 2006Communication management in the public sector: Consequences for public communication about policy intentions76 cited
  • 2003Making Scorecards Actionable: Balancing Strategy and Control76 cited
  • 1997A balanced scorecard approach to public relations management assessment54 cited

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Cited by

  • 2014Business-IT Alignment: A practical research approach40 cited
  • 2011Testing a methodology to improve organizational learning about crisis communication by public organizations25 cited
  • 2019Transparência Pública Sob a Perspectiva da Avaliação de Desempenho:4 cited