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• 2011Corporate image in the leisure services sector99 cited
• 2010The effects of nonverbal communication of employees in the family restaurant upon customers’ emotional responses and customer satisfaction89 cited
• 2004Rock on! An elementary model of customer satisfaction with musical performances81 cited
• 2011Exploring the role of the service environment in forming customer's service experience80 cited
• 2016Impact of Store Atmosphere on Impulse Buying Behaviour: Moderating Effect of Demographic Variables78 cited
• 2006Perceived crowding in a café/restaurant with different seating densities78 cited
• 2012Exploring internal mechanisms forming customer servicescape experiences69 cited
• 2012Casino Atmospherics from a Customer's Perspective: A Re-Examination63 cited
• 2008Customer satisfaction and loyalty in the eyes of new and repeat customers60 cited
• 2013Shopping in downtown55 cited
• 2012A Customer-based Assessment of Casino Atmospherics55 cited
• 1999Closing the gaps: service quality in sport tourism51 cited
• 2015The effect of age, gender and education level on customer evaluations of retail furniture store atmospheric attributes45 cited
• 2018The power of information on customers’ social withdrawal and citizenship behavior in a crowded service environment