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Performance Measurement Innovation in English Planning Authorities
16 references·7 citing·31 second hop
Performance Measurement Innovation in English Planning Authorities (2005)Performance Measurement Innovation in Eng…Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…Performance or Compliance? (1999)Performance or Compliance?Intellectual Capital: Navigating the New Business Landscape (1997)Intellectual Capital: Navigat…Intellectual Capital (1997)Intellectual CapitalEvaluation of Strategic Plans: The Performance Principle (1997)Evaluation of Strategic Plans…Do Plans Get Implemented? A Review of Evaluation in Planning (1996)Do Plans Get Implemented? A R…How Organisations Measure Success: The Use of Performance Indicators in Government (1992)How Organisations Measure Suc…Planning and Plan Implementation: Notes on Evaluation Criteria (1989)Planning and Plan Implementat…Competing on the Eight Dimensions of Quality (1987)Competing on the Eight Dimens…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Competitive advantage, creating and sustaining superior performance (1985)Competitive advantage, creati…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…If planning is everything, maybe it's nothing (1973)If planning is everything, ma…A Systems View of Planning: Towards a Theory of the Urban and Regional Planning Process (1971)A Systems View of Planning: T…Urban and Regional Planning: A Systems Approach (1970)Urban and Regional Planning: …Rationalism in Politics, and Other Essays. (1963)Rationalism in Politics, and …Integrating conformance and performance for the evaluation of urban planning implementation from a goal-oriented perspective (2021)Integrating conformance and p…An adaptation of reference class forecasting for the assessment of large-scale urban planning vision, a SEM-ANN approach to the case of Hong Kong Lantau tomorrow (2021)An adaptation of reference cl…Evaluation Research on Planning Implementation of Chinese Overseas Economic and Trade Cooperation Zones along the Belt and Road: Evidence from Longjiang Industrial Park, Vietnam (2020)Evaluation Research on Planni…‘Clock-watching and box-ticking’: British local authority planners, professionalism and performance targets (2016)‘Clock-watching and box-ticki…Plan Evaluation: Challenges and Directions for Future Research (2015)Plan Evaluation: Challenges a…Rendering reform: local authority planners and perceptions of public participation in Great Britain (2012)Rendering reform: local autho…A Method for the Evaluation of Metropolitan Planning: Application to the Context in Spain (2012)A Method for the Evaluation o…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Intellectual capital literature review (2000)Intellectual capital and traditional measures of corporate performance (2003)Defining Strategic Communication (2007)The Political Philosophy of Needs (2003)The Architecture of Government (2007)Understanding Governance: Ten Years On (2007)General Plan Evaluation Criteria: An Approach to Making Better Plans (1997)Relational concepts of space and place: Issues for planning theory and practice (1999)Urban agglomeration: An evolving concept of an emerging phenomenon (2017)Forecasting and Planning: An Evaluation (1981)Soft Spaces, Fuzzy Boundaries, and Metagovernance: The New Spatial Planning in the Thames Gateway (2008)Building up resilience in cities worldwide – Rotterdam as participant in the 100 Resilient Cities Programme (2016)Customer satisfaction and its measurement in hospitality enterprises (1999)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)The evolution of the intellectual structure of operations management—1980–2006: A citation/co‐citation analysis (2008)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)A critical review of knowledge management as a management tool (2000)Intellectual capital and financial returns of companies (2007)The impact of intellectual capital on firms' market value and financial performance (2011)Value creation in E‐business (2001)Authentic leadership development: Getting to the root of positive forms of leadership (2005)The Capabilities of Market-Driven Organizations (1994)Performance measurement system design (1995)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1985Competitive advantage, creating and sustaining superior performance10,284 cited
  • 1987Competing on the Eight Dimensions of Quality1,691 cited
  • 1997Intellectual Capital: Navigating the New Business Landscape1,327 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,083 cited
  • 1963Rationalism in Politics, and Other Essays.1,029 cited
  • 1997Intellectual Capital724 cited
  • 1973If planning is everything, maybe it's nothing582 cited
  • 1970Urban and Regional Planning: A Systems Approach424 cited
  • 1992How Organisations Measure Success: The Use of Performance Indicators in Government327 cited
  • 1996Do Plans Get Implemented? A Review of Evaluation in Planning271 cited
  • 1989Planning and Plan Implementation: Notes on Evaluation Criteria233 cited
  • 1999Performance or Compliance?231 cited
  • 1997Evaluation of Strategic Plans: The Performance Principle225 cited
  • 1971

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A Systems View of Planning: Towards a Theory of the Urban and Regional Planning Process
150 cited

Cited by

  • 2015Plan Evaluation: Challenges and Directions for Future Research61 cited
  • 2016‘Clock-watching and box-ticking’: British local authority planners, professionalism and performance targets23 cited
  • 2020Evaluation Research on Planning Implementation of Chinese Overseas Economic and Trade Cooperation Zones along the Belt and Road: Evidence from Longjiang Industrial Park, Vietnam18 cited
  • 2012A Method for the Evaluation of Metropolitan Planning: Application to the Context in Spain13 cited
  • 2021Integrating conformance and performance for the evaluation of urban planning implementation from a goal-oriented perspective13 cited
  • 2021An adaptation of reference class forecasting for the assessment of large-scale urban planning vision, a SEM-ANN approach to the case of Hong Kong Lantau tomorrow13 cited
  • 2012Rendering reform: local authority planners and perceptions of public participation in Great Britain11 cited