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A Study on the Distance University Library Service Quality Factors and User Perception
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A Study on the Distance University Library Service Quality Factors and User Perception (2012)A Study on the Distance University Librar…User library service expectations in health science vs. other settings: a LibQUAL+® Study (2007)User library service expectat…Relative Influence of the LibQUAL+™ Dimensions on Satisfaction: A Subgroup Analysis (2005)Relative Influence of the Lib…The OhioLINK LibQUAL+(™) 2002 Experience (2004)The OhioLINK LibQUAL+(™) 2002…Measuring consortium impact on user perceptions: OhioLINK and LibQUAL+™ (2004)Measuring consortium impact o…"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study (2003)"Zones of Tolerance" in Perce…Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality (2002)Reliability and Structure of …Libqual+ (2001)Libqual+Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Reliability and validity of s…Delivering quality service: balancing customer perceptions and expectations (1990)Psychometric Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality (2001)Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Examining the measurement and structural invariance of LibQUAL+® across user groups (2013)How far are the public university libraries in Bangladesh meeting students' expectations? – An analysis of service quality through LibQUAL+ core items (2020)When library cares: mining insights from LibQUAL+ to determine university students’ priorities (2024)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Service Quality: A Concept Not Fully Explored (2001)Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions (2009)Measuring service quality of a public university library in Bangladesh using SERVQUAL (2009)Review of Psychometric theory (2nd ed.). (1979)Refinement and reassessment of the SERVQUAL scale. (1991)Score Norms for Improving Library Service Quality: A LibQUAL+ Study (2002)Measurement Invariance: A Foundational Principle for Quantitative Theory Building (2011)Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries. (2001)Avaliação da qualidade de serviços de uma biblioteca universitária: um estudo de caso utilizando o modelo Servqual (2008)Faculty Perception of Information Control Using LibQUAL+™ Indicators (2008)Identifying Student and Faculty Needs through LibQUAL+™: An Analysis of Qualitative Survey Comments (2008)Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study (2001)Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality1 (2005)Library Users’ Service Desires: A LibQUAL+ Study (2007)Improving importance-performance analysis: The role of the zone of tolerance and competitor performance. The case of Taiwan's hot spring hotels (2013)Usage of academic libraries: the role of service quality, resources, and user characteristics (2004)Determining factors of academic library Web site usage (2007)LibQUAL+TM in Iran: a subgroup analysis by gender (2008)Modelling influential factors on customer loyalty in public libraries: a study of West Iran (2015)LibQUAL+™ in a consortium: KLN's challenges and considerations (2008)Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan (2013)Library Performance Assessment of Service Quality through LibQUAL: The Case of Maharshi Dayanand University ( MDU), Rohtak (India) (2019)Complaining behavior of public library users in South Korea (2003)IDENTIFYING WHAT SERVICES NEED TO BE IMPROVED BY MEASURING THE LIBRARY’S PERFORMANCE (2007)Perceived quality versus quality of processes: a meta concept of service quality measurement (2011)
this work references cited by second hop

References

  • 2000Reliability and validity of servqual scores used to evaluate perceptions of library service quality185 cited
  • 2002Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality72 cited
  • 2003"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study48 cited
  • 2001Libqual+30 cited
  • 2007User library service expectations in health science vs. other settings: a LibQUAL+® Study30 cited
  • 2004Measuring consortium impact on user perceptions: OhioLINK and LibQUAL+™23 cited
  • 2005Relative Influence of the LibQUAL+™ Dimensions on Satisfaction: A Subgroup Analysis20 cited
  • 2004The OhioLINK LibQUAL+(™) 2002 Experience11 cited

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