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Improving service management in campus IT operations

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References

2001Information Technology197 cited
2005ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice166 cited
2003Business Continuity Management. A Crisis Management Approach143 cited
2004Business continuity planning as a facilities management tool78 cited
1999Service Level Management for Enterprise Networks61 cited
2004Business Driven Prioritization of Service Incidents52 cited
2005Evaluation of service-oriented IT management in practice42 cited
2005Automating the Change Management Process with Electronic Contracts19 cited

Cited by

2014Research in Information Technology Service Management (ITSM) (2000 – 2010)16 cited
2011Research in Information Technology Service Management (ITSM): Theoretical Foundation and Research Topic Perspectives16 cited

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