Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Using Servqual to Examine Service Quality in the Classroom: Analyses of Undergraduate and Executive Education Operations Management Courses

16 references·1 citing·31 second hop

FromToDepth

this work references cited by second hop

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
1996SERVQUAL: review, critique, research agenda1,741 cited
1994Manufacturing Strategy : Text and Cases1,033 cited
1986How can service businesses survive and prosper?740 cited
1997Transforming higher education708 cited
1997Linking student satisfaction and service quality perceptions: the case of university education619 cited
1995Managing service quality in higher education: the role of the student as primary consumer594 cited
1997Multi‐models of quality in education590 cited
2000Student perceptions of service quality in a UK university business and management faculty510 cited
2000University Students' Expectations of Teaching458 cited
1999

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Total quality management in UK higher education institutions

362 cited

1998Measuring customer satisfaction in higher education361 cited

Cited by

2015Measuring the quality of banking services targeting student population21 cited