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Performance measurement in universities
4 references·7 citing·34 second hop
Performance measurement in universities (1989)Performance measurement in universitiesThe Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Management. Tasks, Responsibilities, Practices. (1975)Management. Tasks, Responsibi…Management—Tasks, responsibilities, practices (1974)Management—Tasks, responsibil…A Study of Organizational Effectiveness (1957)A Study of Organizational Eff…The Influence of Good University Governance and Intellectual Capital on University Performance in Indonesia (2021)The Influence of Good Univers…Measuring the efficiency of university departments: an empirical study using data envelopment analysis and cluster analysis (2021)Measuring the efficiency of u…Performance management in public universities: overcoming bureaucracy (2018)Performance management in pub…Organizational learning as a moderator of the effect of employee participation on academic results (2018)Organizational learning as a …New Tools for Measuring Global Academic Performance (2018)New Tools for Measuring Globa…A comparative assessment of the performance of select higher education institutes in India (2016)A comparative assessment of t…Efficiency and Productivity of Norwegian Colleges (1999)Efficiency and Productivity o…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)The Measurement of Productive Efficiency (1957)Measuring the efficiency of decision making units (1978)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Performance evaluation of Indian electricity distribution companies: An integrated DEA-IRP-TOPSIS approach (2023)The analytic hierarchy process : planning, priority setting, resource allocation (1980)How to make a decision: The analytic hierarchy process (1990)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)Organizational Learning: A Theory of Action Perspective (1997)The balanced scorecard: Translating strategy into action (1997)On intellectual capital management as an evaluation criterion for university managers: a case study (2019)Middle manager capabilities and organisational performance: the mediating effect of organisational capacity for change (2021)Organisational change capacity and performance: the moderating effect of coercive pressure (2021)Determining Sample Size for Research Activities (1970)Research methods for business: A skill building approach (1993)International Journal of Business and Social Science (2018)Firm Resources and Sustained Competitive Advantage (1991)National Innovation Systems: A Comparative Analysis (1993)Firm resources and sustained competitive advantage (2004)Pitfalls and protocols in DEA (2001)Effects of group feedback, goal setting, and incentives on organizational productivity. (1988)Measuring the Unmeasurable: Empirical Studies of Nonprofit Organization Effectiveness from 1977 to 1997 (1998)Organizational Change Recipients' Beliefs Scale (2007)The Modern Corporation: Origins, Evolution, Attributes. (1981)Strategy and Structure: (1986)Customer-led and market-oriented: let’s not confuse the two (1998)Creating a sense of mission (1991)Cross-functional issues in the implementation of relationship marketing through customer relationship management (2001)Value in business markets: What do we know? Where are we going? (2005)
this work references cited by second hop

References

  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1975Management. Tasks, Responsibilities, Practices.2,132 cited
  • 1974Management—Tasks, responsibilities, practices839 cited
  • 1957A Study of Organizational Effectiveness459 cited

Cited by

  • 2018New Tools for Measuring Global Academic Performance60 cited
  • 2021Measuring the efficiency of university departments: an empirical study using data envelopment analysis and cluster analysis38 cited
  • 2016A comparative assessment of the performance of select higher education institutes in India30 cited
  • 2018Performance management in public universities: overcoming bureaucracy28 cited
  • 1999Efficiency and Productivity of Norwegian Colleges27 cited
  • 2021The Influence of Good University Governance and Intellectual Capital on University Performance in Indonesia25 cited
  • 2018Organizational learning as a moderator of the effect of employee participation on academic results20 cited

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