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Applying Kansei engineering to design logistics services – A case of home delivery service
16 references·1 citing·38 second hop
Applying Kansei engineering to design logistics services – A case of home delivery service (2015)Applying Kansei engineering to design log…Innovation, productivity and growth in US business services: A firm-level analysis (2007)Innovation, productivity and …Concepts, methods and tools in Kansei engineering (2004)Concepts, methods and tools i…An overview of online trust: Concepts, elements, and implications (2004)An overview of online trust: …Managing User Involvement in Service Innovation (2003)Managing User Involvement in …An empirical study on predicting user acceptance of e-shopping on the Web (2003)An empirical study on predict…Management of Business Logistics: A Supply Chain Perspective (2002)Management of Business Logist…Kansei engineering as a powerful consumer-oriented technology for product development (2002)Kansei engineering as a power…Does Customer Interaction Enhance New Product Success? (2000)Does Customer Interaction Enh…Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Use of partial least squares …The relationship between total quality management practices and operational performance (1999)The relationship between tota…New service development: a review of the literature and annotated bibliography (1998)New service development: a re…In Search of the Marketing Imagination: Factors Affecting the Creativity of Marketing Programs for Mature Products (1996)In Search of the Marketing Im…Kansei Engineering: A new ergonomic consumer-oriented technology for product development (1995)Kansei Engineering: A new erg…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The Measurement of Meaning (1957)The Measurement of MeaningNeed of Agriculture Hand Tool Design Using Quality and Ergonomics Principles (2016)Need of Agriculture Hand Tool…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Testing Structural Equation Models. (1994)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)On the Evaluation of Structural Equation Models (1988)From Marketing Mix to Relationship Marketing (1994)The Commitment-Trust Theory of Relationship Marketing (1994)Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis (2010)Inbound Open Innovation Activities in High-Tech SMEs: The Impact on Innovation Performance (2012)An Integrative Model Of Organizational Trust (1995)Manipulating perceived social presence through the web interface and its impact on attitude towards online shopping (2007)The impact of online reviews on hotel booking intentions and perception of trust (2011)The effects of social media based brand communities on brand community markers, value creation practices, brand trust and brand loyalty (2012)Childhood and Society (2026)Designing services that deliver (1984)New Products: What Separates Winners from Losers? (1987)Marketing management: analysis. planning. implementation and control (2000)Innovative versus incremental new business services: Different keys for achieving success (2001)Relationship between innovation capability, innovation type, and firm performance (2017)An Instrument for Measuring the Critical Factors of Quality Management (1989)A framework for quality management research and an associated measurement instrument (1994)Total quality management as competitive advantage: A review and empirical study (1995)Lean manufacturing: context, practice bundles, and performance (2002)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Relationships between operational practices and performance among early adopters of green supply chain management practices in Chinese manufacturing enterprises (2004)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Measuring consumer perceptions for a better comprehension, specification and assessment of product semantics (2004)User-oriented design for the optimal combination on product design (2004)Handbook of Technology and Innovation Management (2021)Attitudinal effects of mere exposure. (1968)Measuring emotion: The self-assessment manikin and the semantic differential (1994)A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. (2002)A semantic differential study of designers’ and users’ product form perception (2000)Multisensory design: Reaching out to touch the consumer (2011)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1957The Measurement of Meaning9,430 cited
  • 1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1999The relationship between total quality management practices and operational performance1,532 cited
  • 1995Kansei Engineering: A new ergonomic consumer-oriented technology for product development1,476 cited
  • 2004An overview of online trust: Concepts, elements, and implications982 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
  • 2002Kansei engineering as a powerful consumer-oriented technology for product development734 cited
  • 2000Does Customer Interaction Enhance New Product Success?726 cited
  • 2003An empirical study on predicting user acceptance of e-shopping on the Web722 cited
  • 2002Management of Business Logistics: A Supply Chain Perspective478 cited
  • 1996In Search of the Marketing Imagination: Factors Affecting the Creativity of Marketing Programs for Mature Products447 cited
  • 2003Managing User Involvement in Service Innovation393 cited

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  • 2004Concepts, methods and tools in Kansei engineering360 cited
  • 2007Innovation, productivity and growth in US business services: A firm-level analysis344 cited
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    • 2016Need of Agriculture Hand Tool Design Using Quality and Ergonomics Principles7 cited