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Mining the Minds of Customers from Online Chat Logs
3 references·0 citing·18 second hopsampled
Mining the Minds of Customers from Online Chat Logs (2015)Mining the Minds of Customers from Online…It-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality1 (2013)It-Mediated Customer Service …Predicting customer behavior in telecommunications (2004)Predicting customer behavior …Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes (1998)Customer‐service provider rel…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Measuring eGovernment success: a public value approach (2015)Online service quality and perceived value in mobile government success: An empirical study of mobile police in China (2020)Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector (2021)A Service Quality Model and its Marketing Implications (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Determinants of customer‐perceived service quality: a confirmatory factor analysis approach (2002)Internal market orientation (2002)The Influence of On-Line Brand Community Characteristics on Community Commitment and Brand Loyalty (2008)A Tutorial Introduction to Decision Theory (1968)Building Data Mining Applications for CRM (1999)Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry (2000)Separating financial from commercial customer churn: A modeling step towards resolving the conflict between the sales and credit department (2007)Applying Data Mining to Customer Churn Prediction in an Internet Service Provider (2010)Intelligent data analysis approaches to churn as a business problem: a survey (2016)
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References

  • 1998Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes393 cited
  • 2013It-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality1205 cited
  • 2004Predicting customer behavior in telecommunications81 cited

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