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Gauging e-government: A report on implementing services among American cities
1 references·16 citing·49 second hop
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References

  • 1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited

Cited by

  • 2006“E” the People: Do U.S. Municipal Government Web Sites Support Public Involvement?247 cited
  • 2006E-Governance Developments in European Union Cities: Reshaping Government's Relationship with Citizens221 cited
  • 2005Evaluating the progress of e-government development: A critical analysis197 cited
  • 2005E‐government and the transformation of public administrations in EU countries194 cited
  • 2006Information Technology and Administrative Reform185 cited
  • 2003E‐government: the realities of using IT to transform the public sector178 cited
  • 2004Explaining the Adoption of E-Government Features170 cited
  • 2006E-Participation in Planning: An Analysis of Cities Adopting On-Line Citizen Participation Tools165 cited
  • 2003E‐service quality and the public sector152 cited
  • 2008Advancing E-Government performance in the United States through enhanced usability benchmarks150 cited
  • 2009Critical issues pertaining to the planning and implementation of E-Government initiatives149 cited
  • 2012Digitizing Government Interactions with Constituents: An Historical Review of E-Government Research in Information Systems141 cited
  • 2007Prioritization of e-Government strategies using a SWOT-AHP analysis: the case of Turkey

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136 cited
  • 2006Using Social Development Lenses to Understand E-Government Development134 cited
  • 2011The e-Government evaluation challenge: A South African Batho Pele-aligned service quality approach132 cited
  • 2007E-Government Payoffs131 cited