SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The conceptualization and empirical validation of web site user satisfaction · Study

ArticleShelves

ArticleThe conceptualization and empirical validation of web site user satisfaction

Steve Muylle2003

Article2003

The conceptualization and empirical validation of web site user satisfaction

Steve Muylle · Rudy K. Moenaert · Marc Despontin

357 citations·0/0 files stored·Information & Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour Customer Service Quality and Loyalty Usability and User Interface Design

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 357 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1984Case Study Research: Design and Methods 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1994Qualitative Data Analysis: An Expanded Sourcebook 1992Alternative Ways of Assessing Model Fit 1988On the Evaluation of Structural Equation Models 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 1990Comparative fit indexes in structural models.

Cited by

2005Customer intention to return online: price perception, attribute‐level performance, and satisfaction unfolding over time 2009User-centered E-Government in practice: A comprehensive model for measuring user satisfaction 2007Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis 2008An empirical study of online shopping customer satisfaction in China: a holistic perspective 2011Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

1986Comprehensive Bibliographychapter · 13 shared references 2004The Meaning and Measurement of User Satisfaction: A Multigroup Invariance Analysis of the End-User Computing Satisfaction Instrumentarticle · 12 shared references 2008Effects of employees' perceived dependability on success of enterprise applications in e-businessarticle · 12 shared references 2000The Acceptance of Information Technology in the Sales Forcereport · 12 shared references 2008How reward, computer self‐efficacy, and perceived power security affect knowledge management systems success: An empirical investigation in high‐tech companiesarticle · 12 shared references 2009Determinants Affecting User Satisfaction with Campus Portal Services in Koreaarticle · 11 shared references

Details

Year2003

Typearticle

Published2003-09-16

VenueInformation & Management

ISSN-L0378-7206

Languageen

Citations357

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

Identifiers

doi10.1016/s0378-7206(03)00089-2

openalex_workW1979929841

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2005The role of pleasure in web site success

2004The conceptualization and measurement of m-commerce user satisfaction

2007The characteristics of hotel websites and their implications for website effectiveness