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The conceptualization and empirical validation of web site user satisfaction
16 references·16 citing·27 second hopsampled
The conceptualization and empirical validation of web site user satisfaction (2003)The conceptualization and empirical valid…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Basics of Qualitative Research (1992)Basics of Qualitative ResearchAlternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Scale Development : Theory and Applications (1991)Scale Development : Theory an…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Structural Equations with Latent Variables (1989)Structural Equations with Lat…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…The Measurement of End-User Computing Satisfaction (1988)The Measurement of End-User C…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Case Study Research: Design and Methods (1984)Case Study Research: Design a…The measurement of user information satisfaction (1983)The measurement of user infor…Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Development of a Tool for Mea…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model (2011)Assessing the effects of serv…Effects of visual and textual information in online product presentations: looking for the best combination in website design (2010)Effects of visual and textual…User-centered E-Government in practice: A comprehensive model for measuring user satisfaction (2009)User-centered E-Government in…Communal Service Delivery (2009)Communal Service DeliveryPersonal values as underlying motives of shopping online (2008)Personal values as underlying…Online satisfaction, trust and loyalty, and the impact of the offline parent brand (2008)Online satisfaction, trust an…Dressing Your Online Auction Business for Success: An Experiment Comparing Two eBay Businesses1 (2008)Dressing Your Online Auction …An empirical study of online shopping customer satisfaction in China: a holistic perspective (2008)An empirical study of online …The characteristics of hotel websites and their implications for website effectiveness (2007)The characteristics of hotel …Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Success Factors for Destinati…How can the Web help build customer relationships? (2006)How can the Web help build cu…Data triangulation and web quality metrics: A case study in e-government (2006)Data triangulation and web qu…The role of pleasure in web site success (2005)The role of pleasure in web s…Evaluating the progress of e-government development: A critical analysis (2005)Evaluating the progress of e-…Customer intention to return online: price perception, attribute‐level performance, and satisfaction unfolding over time (2005)Customer intention to return …The conceptualization and measurement of m-commerce user satisfaction (2004)The conceptualization and mea…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. (1980)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Understanding Attitudes and Predicting Social Behavior (1980)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Three Approaches to Qualitative Content Analysis (2005)Using thematic analysis in psychology (2006)The qualitative content analysis process (2008)Strategies for Theorizing from Process Data (1999)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)Theory Construction in Qualitative Research (2012)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1984Case Study Research: Design and Methods81,948 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1992Basics of Qualitative Research17,850 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1991Scale Development : Theory and Applications15,552 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction2,543 cited
  • 1988The Measurement of End-User Computing Satisfaction2,448 cited

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1983
The measurement of user information satisfaction
1,829 cited

Cited by

  • 2005Customer intention to return online: price perception, attribute‐level performance, and satisfaction unfolding over time458 cited
  • 2009User-centered E-Government in practice: A comprehensive model for measuring user satisfaction428 cited
  • 2007Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis427 cited
  • 2008An empirical study of online shopping customer satisfaction in China: a holistic perspective351 cited
  • 2011Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model345 cited
  • 2005The role of pleasure in web site success259 cited
  • 2004The conceptualization and measurement of m-commerce user satisfaction253 cited
  • 2007The characteristics of hotel websites and their implications for website effectiveness251 cited
  • 2009Communal Service Delivery240 cited
  • 2006Data triangulation and web quality metrics: A case study in e-government228 cited
  • 2008Online satisfaction, trust and loyalty, and the impact of the offline parent brand212 cited
  • 2005Evaluating the progress of e-government development: A critical analysis197 cited
  • 2010Effects of visual and textual information in online product presentations: looking for the best combination in website design177 cited
  • 2008Dressing Your Online Auction Business for Success: An Experiment Comparing Two eBay Businesses1177 cited
  • 2006How can the Web help build customer relationships?148 cited
  • 2008Personal values as underlying motives of shopping online147 cited