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Service level agreements: An essential aspect of outsourcing

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References

1983Production and inventory management1,865 cited
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1997The Squandered Computer: Evaluating the Business Alignment of Information Technologies221 cited
2004Outsourcing in Australia159 cited
2002What is SCM? And, Where is It?115 cited
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Cited by

2011Changes and change management in construction and IT projects47 cited
2019The dual role of penalty: The effects of IT outsourcing contract framing on knowledge-sharing willingness and commitment27 cited
2019Outsourcing Strategies of Established Firms and Sustainable Competitiveness: Medical Device Firms20 cited
2009Quality management systems and value creation18 cited
2011Towards Service Level Engineering for IT Services: Defining IT Services from a Line of Business Perspective13 cited
2022Utilizing expectation disconfirmation theory to develop a higher-order model of outsourcing success factors12 cited

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