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The Influence of Mobile Website Quality on Consumer Satisfaction and Behavior
15 references·0 citing·43 second hop
The Influence of Mobile Website Quality on Consumer Satisfaction and Behavior (2013)The Influence of Mobile Website Quality o…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Consumer trust in the online retail context: Exploring the antecedents and consequences (2010)Consumer trust in the online …WebQual: An Instrument for Consumer Evaluation of Web Sites (2007)WebQual: An Instrument for Co…Modeling the impact of internet atmospherics on surfer behavior (2004)Modeling the impact of intern…Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Measuring e-Commerce Success:…Dimensional hierarchy of retail website quality (2004)Dimensional hierarchy of reta…The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Measurement of Web-Custom…Evaluating WAP News Sites: The WEBQUAL/M Approach (2001)Evaluating WAP News Sites: Th…E-COMMERCE SYSTEMS SUCCESS: AN ATTEMPT TO EXTEND AND RESPECIFY THE DELONE AND MACLEAN MODEL OF IS SUCCESS (2001)E-COMMERCE SYSTEMS SUCCESS: A…An Evaluation of Cyber-Bookshops: The WebQual Method (2001)An Evaluation of Cyber-Booksh…WebQual: An Exploration of Web-Site Quality. (2000)WebQual: An Exploration of We…The Self-Regulation of Attitudes, Intentions, and Behavior (1992)The Self-Regulation of Attitu…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Understanding Information Technology Usage: A Test of Competing Models (1995)The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Information Rules: A Strategic Guide to the Network Economy (2000)Trust and Electronic Government Success: An Empirical Study (2008)What Drives Social Commerce: The Role of Social Support and Relationship Quality (2011)Social media in marketing: A review and analysis of the existing literature (2017)Coefficient Alpha and the Internal Structure of Tests (1951)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture (2008)The Impact of Website Quality on Information Quality, Value, and Loyalty Intentions in Apparel Retailing (2009)Enhancing the online decision-making process by using augmented reality: A two country comparison of youth markets (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Delivering quality service: balancing customer perceptions and expectations (1990)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success (2007)A study of student satisfaction in a blended e-learning system environment (2010)From e-commerce to social commerce: A close look at design features (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Principles and Practice of Structural Equation Modeling (1998)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Understanding Attitudes and Predicting Social Behavior (1980)Extending the Theory of Planned Behavior: A Review and Avenues for Further Research (1998)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)Ego depletion and the strength model of self-control: A meta-analysis. (2010)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping (2010)What factors determine e-satisfaction and consumer spending in e-commerce retailing? (2017)
this work references cited by second hop

References

  • 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1992The Self-Regulation of Attitudes, Intentions, and Behavior2,185 cited
  • 2002The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach1,986 cited
  • 2004Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model1,401 cited
  • 2007WebQual: An Instrument for Consumer Evaluation of Web Sites811 cited
  • 2001E-COMMERCE SYSTEMS SUCCESS: AN ATTEMPT TO EXTEND AND RESPECIFY THE DELONE AND MACLEAN MODEL OF IS SUCCESS511 cited
  • 2001An Evaluation of Cyber-Bookshops: The WebQual Method459 cited
  • 2004Modeling the impact of internet atmospherics on surfer behavior295 cited
  • 2004Dimensional hierarchy of retail website quality273 cited
  • 2000WebQual: An Exploration of Web-Site Quality.269 cited
  • 2010Consumer trust in the online retail context: Exploring the antecedents and consequences227 cited
  • 2001

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Evaluating WAP News Sites: The WEBQUAL/M Approach
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