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Customer negative events and employee service sabotage: The roles of employee hostility, personality and group affective tone
16 references·6 citing·44 second hop
Customer negative events and employee service sabotage: The roles of employee hostility, personality and group affective tone (2013)Customer negative events and employee ser…The Essential Impact of Context on Organizational Behavior (2006)The Essential Impact of Conte…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. (2002)Organizational citizenship be…Personality and Performance at the Beginning of the New Millennium: What Do We Know and Where Do We Go Next? (2001)Personality and Performance a…Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis. (2000)Within-group agreement, non-i…동아시아 문화와 경영, Geert Hofstede, Culture's Consequences: International Differences in Work-Related Values (Beverly Hills, CA:Sage Publications, 1980) ; and Cultures and Organizations : Software of the Mind (New York:McGraw-Hill, 1997) (1999)동아시아 문화와 경영, Geert Hofstede, …The PANAS-X: Manual for the Positive and Negative Affect Schedule - Expanded Form (1994)The PANAS-X: Manual for the P…What is coefficient alpha? An examination of theory and applications. (1993)What is coefficient alpha? An…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)THE BIG FIVE PERSONALITY DIME…Personality, affect, and behavior in groups. (1990)Personality, affect, and beha…What Constitutes a Theoretical Contribution? (1989)What Constitutes a Theoretica…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Research in Organizational Behavior. (1986)Research in Organizational Be…Estimating within-group interrater reliability with and without response bias. (1984)Estimating within-group inter…Translation and content analysis of oral and written materials (1980)Translation and content analy…How leaders exploited the frontline hospitality employees through distress and service sabotage? (2024)How leaders exploited the fro…An eye for an eye? Exploring the influence of tourist mistreatment on employee service rule commitment (2022)An eye for an eye? Exploring …Meta-analytic five-factor model personality intercorrelations: Eeny, meeny, miney, moe, how, which, why, and where to go. (2020)Meta-analytic five-factor mod…“But we still try”: affective labor in the corporate mommy blog (2017)“But we still try”: affective…Service workers’ chain reactions to daily customer mistreatment: Behavioral linkages, mechanisms, and boundary conditions. (2016)Service workers’ chain reacti…Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit (2016)Emotional Labor Predicts Serv…An Inventory for Measuring Depression (1961)The CES-D Scale (1977)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Handbook of Positive Psychology (2001)Does positive affect influence health? (2005)Motivational, emotional, and behavioral correlates of fear of missing out (2013)Statistical Theories of Mental Test Scores (1969)Intraclass correlations: Uses in assessing rater reliability. (1979)The magical number seven, plus or minus two: Some limits on our capacity for processing information. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 1993Cultures and Organizations: Software of the Mind.17,698 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,151 cited
  • 1986Research in Organizational Behavior.11,303 cited
  • 1991THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS9,122 cited
  • 1993What is coefficient alpha? An examination of theory and applications.8,969 cited
  • 1984Estimating within-group interrater reliability with and without response bias.4,773 cited
  • 1989What Constitutes a Theoretical Contribution?4,297 cited
  • 1994The PANAS-X: Manual for the Positive and Negative Affect Schedule - Expanded Form3,789 cited
  • 2000Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis.3,574 cited
  • 1980Translation and content analysis of oral and written materials3,570 cited
  • 2006The Essential Impact of Context on Organizational Behavior3,546 cited
  • 2001Personality and Performance at the Beginning of the New Millennium: What Do We Know and Where Do We Go Next?2,508 cited
  • 2002Organizational citizenship behavior and workplace deviance: The role of affect and cognitions.2,184 cited

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  • 1999동아시아 문화와 경영, Geert Hofstede, Culture's Consequences: International Differences in Work-Related Values (Beverly Hills, CA:Sage Publications, 1980) ; and Cultures and Organizations : Software of the Mind (New York:McGraw-Hill, 1997)1,903 cited
  • 1990Personality, affect, and behavior in groups.1,394 cited
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    • 2020Meta-analytic five-factor model personality intercorrelations: Eeny, meeny, miney, moe, how, which, why, and where to go.57 cited
    • 2022An eye for an eye? Exploring the influence of tourist mistreatment on employee service rule commitment17 cited
    • 2024How leaders exploited the frontline hospitality employees through distress and service sabotage?14 cited
    • 2017“But we still try”: affective labor in the corporate mommy blog11 cited